U.S. CitiesCity-Data Forum Index
Go Back   City-Data Forum > General Forums > Science and Technology > Computers
 [Register]
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
View detailed profile (Advanced) or search
site with Google Custom Search

Search Forums  (Advanced)
 
Old 12-26-2009, 09:33 PM
 
Location: Nowhere'sville
2,345 posts, read 3,953,304 times
Reputation: 706

Advertisements

Okay so we have a new computer with Windows 7...great, we love it. So we let a friend instal an older version of Norton on it, Bad idea! Now the computer will not connect to the internet! We tried everything and even totally removed the Norton! Is there a setting we need to redo or something?! We are lost here....help! (oh and it is NOT the internet service...we hooked up our old computer and it connects just fine.)
Reply With Quote Quick reply to this message

 
Old 12-26-2009, 09:56 PM
 
Location: Matthews, NC
14,693 posts, read 23,493,178 times
Reputation: 14344
Please be more specific when you say you tried everything.

Are you using wireless or wired? If you are using wireless, is there a password for your connection? Does your old PC have a static IP address? Did you try unplugging the cable modem & router? Did you try resetting the router?
Reply With Quote Quick reply to this message
 
Old 12-26-2009, 11:43 PM
 
11,715 posts, read 36,459,377 times
Reputation: 7514
Sounds like Norton FUBARed the winsock. There's ways you can repair to repair it but they don't always work. Since its a new computer, you probably haven't done a whole lot with it yet so I'd just run the manufacturer's restore process to reset it to factory condition. Next time don't let friends install stuff on your PC.
Reply With Quote Quick reply to this message
 
Old 12-27-2009, 12:34 AM
 
Location: Central Texas
13,719 posts, read 26,018,608 times
Reputation: 9220
Never use Norton products. Period. They act like molasses on your computer.

No reason not to use Microsoft's free Security Essentials for antivirus and antispyware.

You might try this:

Start>Run>Command

From the command line type:

netsh winsock reset

It will reset the tcp/ip "winsock"

You will need to re-boot.
Reply With Quote Quick reply to this message
 
Old 12-27-2009, 07:28 AM
 
10,761 posts, read 18,119,391 times
Reputation: 10256
Friends don't let friends use norton. Use Windows system restore to revert the system to before norton was installed.

Start > all programs > accessories > system tools > system restore, follow the bouncing ball and pick a date before norton was installed.
Reply With Quote Quick reply to this message
 
Old 12-27-2009, 10:17 AM
 
Location: Nowhere'sville
2,345 posts, read 3,953,304 times
Reputation: 706
Quote:
Originally Posted by bs13690 View Post
Please be more specific when you say you tried everything.

Are you using wireless or wired? If you are using wireless, is there a password for your connection? Does your old PC have a static IP address? Did you try unplugging the cable modem & router? Did you try resetting the router?

Oh sorry...we tried going to all of the different settings and using the interenet options...but it all looks fine and is set to default. It is not wireless...right from the modem to the computer.
Reply With Quote Quick reply to this message
 
Old 12-27-2009, 10:18 AM
 
Location: Nowhere'sville
2,345 posts, read 3,953,304 times
Reputation: 706
Wow. I guess I won't use Norton....thanks for the suggestions. Will give it a shot.
Reply With Quote Quick reply to this message
 
Old 12-30-2009, 07:37 AM
 
Location: Nowhere'sville
2,345 posts, read 3,953,304 times
Reputation: 706
Quote:
Originally Posted by NHDave View Post
Friends don't let friends use norton. Use Windows system restore to revert the system to before norton was installed.

Start > all programs > accessories > system tools > system restore, follow the bouncing ball and pick a date before norton was installed.

This one worked. Thanks!
Reply With Quote Quick reply to this message
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.

Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.


Reply
Please update this thread with any new information or opinions. This open thread is still read by thousands of people, so we encourage all additional points of view.

Quick Reply
Message:

Over $104,000 in prizes was already given out to active posters on our forum and additional giveaways are planned!

Go Back   City-Data Forum > General Forums > Science and Technology > Computers
Follow City-Data.com founder on our Forum or

All times are GMT -6.

© 2005-2020, Advameg, Inc. · Please obey Forum Rules · Terms of Use and Privacy Policy · Bug Bounty

City-Data.com - Archive 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35 - Top