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Old 12-30-2014, 08:16 AM
 
Location: Connecticut
470 posts, read 1,664,790 times
Reputation: 402

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Quote:
Originally Posted by NewJeffCT View Post
so, third time for Frontier. They were supposed to be here at 8am sharp today. Just after 10am now, and nobody has shown up - supposedly, the driver had a medical emergency (yeah right!) and would be here by 9:30. No backups available? This one person is the only person within 2 hours of our home?

Three strikes now, they may be out...
1 1 hour and 30 minute "emergency"? I think not. As much as people hated AT&T they had good customer service and install times. When I had UVerse years ago 3 trucks showed up at my house to install it at the same time. 2 were installers and 1 was a 3rd guy training.

I'm really glad I switched back to cable before Frontier took over.
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Old 12-30-2014, 08:24 AM
 
4,716 posts, read 5,958,566 times
Reputation: 2190
Quote:
Originally Posted by jaydez View Post
1 1 hour and 30 minute "emergency"? I think not. As much as people hated AT&T they had good customer service and install times. When I had UVerse years ago 3 trucks showed up at my house to install it at the same time. 2 were installers and 1 was a 3rd guy training.

I'm really glad I switched back to cable before Frontier took over.
Unfortunately, where we live, the cable company is Metrocast. To get the same internet speed & TV channel package as UVerse/Frontier, we'd be paying like $40 more per month.

I had never even heard of Metrocast before moving to S/E Connecticut, but the people in our neighborhood who have it (or have had it) have not had good things to say about it.
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Old 12-30-2014, 12:46 PM
 
1 posts, read 1,323 times
Reputation: 13
Quote:
Originally Posted by NewJeffCT View Post
so, third time for Frontier. They were supposed to be here at 8am sharp today. Just after 10am now, and nobody has shown up - supposedly, the driver had a medical emergency (yeah right!) and would be here by 9:30. No backups available? This one person is the only person within 2 hours of our home?

Three strikes now, they may be out...
I was able to get help from Frontier by private messaging them on Facebook and emailing with them at [email]askfrontier@ftr.com[/email] . I noticed a few people who were able to get their problems solved dealing with missed drivers. I would highly recommend it!
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Old 12-30-2014, 04:39 PM
 
Location: Conn.
1,065 posts, read 1,425,925 times
Reputation: 1022
Angry Thanks!

Quote:
Originally Posted by NewJeffCT View Post
sorry to hear about your troubles retiree. Hope things get resolved soon
I wish you the same - all I want is to set up payments with this company. I paid via discover card to AT&T for years with no problem. Can't even reach them to set this up!
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Old 12-30-2014, 05:11 PM
 
4,716 posts, read 5,958,566 times
Reputation: 2190
Quote:
Originally Posted by retiree2011 View Post
I wish you the same - all I want is to set up payments with this company. I paid via discover card to AT&T for years with no problem. Can't even reach them to set this up!
we had similar issues getting through to them as well - so, we ended up paying a day or two late after repeated attempts to get through beforehand.
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Old 12-30-2014, 08:55 PM
 
Location: New Britain, CT
1,572 posts, read 1,560,349 times
Reputation: 511
Then we had to set up something at their website with a PIN number that they assigned to us. If you lose their statement with that number, the chances of getting it right would be like hitting the lottery's Play 4 game! (1 in 10,000).

My current bill with these people is roughly $94. That bill started at zero. All we have with them is DSL internet and land line home phone service. Clearly, I'm gonna have to talk to them or go to their site and see if I can work a deal out. This is b---s---!

I have Comcast for TV and don't want to give them one more red cent.
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Old 12-31-2014, 04:14 AM
 
Location: Middlesex
1,351 posts, read 2,691,991 times
Reputation: 1462
how things have changed. used to love UVerse and hated Cox. now just the opposite (though i never had Frontiers UVerse). maybe i don't LOVE Cox but right now my setup is pretty good with the choice of channels, super fast internet and the Contour DVR ($175/mo). however if it wasn't for the special channel package deal i got free for a year as a promotion, i'd be paying even more. that was one thing about UVerse in Middletown - i didn't have to keep adding on packages to get a decent channel selection. seems the U200 package came with most everything. and new channels that came along were automatically added to my service at no extra cost that i was aware of.
not sure what Comcast is like right now but i seem to remember pretty good customer service.
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Old 01-04-2015, 08:37 AM
 
837 posts, read 2,082,385 times
Reputation: 441
I'm tired of the municipality laws that only allow one telco service in each town. It prevents competition while encouraging monopolies. I'd jump all over Verizon FIOS if they were allowed to service Connecticut past Greenwich.
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Old 01-04-2015, 09:11 AM
 
8,777 posts, read 19,858,935 times
Reputation: 5291
Quote:
Originally Posted by Comp625 View Post
I'm tired of the municipality laws that only allow one telco service in each town. It prevents competition while encouraging monopolies. I'd jump all over Verizon FIOS if they were allowed to service Connecticut past Greenwich.

In about 5 years, the one provider thing will probably be irrelevant. The streaming media corps(Google/Roku/Amazon/Apple/etc.) are quietly pulling the plug on the cable monopoly.

How many 20/30-somethings do you know that have a landline phone? The percentages that have cable in that age group are dropping like a rock now.

It's just a matter of time........
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Old 01-04-2015, 01:49 PM
 
837 posts, read 2,082,385 times
Reputation: 441
Quote:
Originally Posted by Stratford, Ct. Resident View Post
In about 5 years, the one provider thing will probably be irrelevant. The streaming media corps(Google/Roku/Amazon/Apple/etc.) are quietly pulling the plug on the cable monopoly.

How many 20/30-somethings do you know that have a landline phone? The percentages that have cable in that age group are dropping like a rock now.

It's just a matter of time........
I'm in that exact demographic and haven't had a landline since I was in college a decade ago.
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