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Old 01-30-2009, 08:12 AM
 
Location: Wethersfield, CT
1,273 posts, read 3,865,167 times
Reputation: 901

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Does anyone know anything first hand about this cell phone company? I know their stores are all over Massachusetts. Now they're starting to come to Connecticut. I was looking on their site and unlimited text and minutes goes for $45/month! That's cheap! I'm just curious if anyone knows first hand about the service.
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Old 02-11-2009, 02:06 PM
 
1 posts, read 8,721 times
Reputation: 10
This company is fantastic, they are privately owned and operated, by an american. They can be researched by looking at pocket.com and you won't be disappointed with no surprise bills. You're in charge for your own calls.. good luck. I see this company blooming!
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Old 08-14-2009, 12:57 PM
 
2 posts, read 13,513 times
Reputation: 11
Exclamation Good unlimited pricing plan. Ha LOL

Cons:Technical service disruptions are the # 1 issue. Voice and data don't always work. Web speed is slower than sin if you want to check the web good luck. Reaching Customer Service takes an act-of-god, unreliable, poor customer service. Lots of drop calls, and sadly they ignore it, their free month of services is a joke they billed a month in advances’ they don’t tell you this so if you buy a phone in July you get a bill in August so where is your free month
I consider this to be false and deceptive advertising] []To take your payment is a trip within its self they ether over charge you. Or they can’t charge you, can’t log on to pay. Give you the go around tell you the costumers you can’t have a corporate number to call and complaint. They give you the address to contact them that it’s just a mail box that they check whenever they like. Bad selection of phones
Know you’re (rights) Based on the information you provided, you need to file FCC Form 2000A - Deceptive or Unlawful Advertising or Marketing Complaint
PHONE. The Consumer & Mediation Specialists are available Monday through Friday, 8 a.m. to 5:30 p.m. ET to answer your questions and assist you in filing a complaint. Call toll-free at 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL- FCC (1-888-835-5322) TTY.
Copy and Paste http://esupport.fcc.gov/complaints.htm?sid=d1e408&id=d1e463
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Old 08-14-2009, 01:28 PM
 
Location: Wethersfield, CT
1,273 posts, read 3,865,167 times
Reputation: 901
A friend of mine got one of these phones for her child. She said when she calls him that half the time she gets a recording saying, "I'm sorry the party you are calling is unavailable."
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Old 08-14-2009, 01:50 PM
 
Location: CT
96 posts, read 311,563 times
Reputation: 53
I heard from a few co-workers the service is awful here and in Mass.
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Old 08-14-2009, 04:40 PM
 
Location: San Diego,CA
398 posts, read 1,251,694 times
Reputation: 217
Its pretty much the same thing that they have in Cali, NY, and Philly with Metro PCS. Metro uses Sprint's towers for signal.And others( Verizon & Sprint) to roam.I think Pocket is the same concept. They use another carriers towers. I know Metro works very well in Cali, and Philly, and Florida. I heard Pocket is just getting started, so the service will be great in some areas, not so great in others..They'll probably improve with time though.
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Old 09-08-2009, 06:56 AM
 
1 posts, read 6,685 times
Reputation: 10
In disagreement with the first post there are no suprises about paying, it is a month in advance, that was told up front, this is how they can offer no credit checks. No differant then when you pay rent. The phone is differant than my Verizon , I think made of hard rubber but the buttons work great. I have texted messaged with no problem. Made and received calls with no problem. The reception sounds great. Actually the buttons work better than on my verizon phone. The phone also has a good feel. For me it is ideal because I am in CT and make calls in CT, although I will be in NYC so I will test it there. I am looking forward to talking all I want and not having to pay a small fortune. I have a second phone that I have with Verizon that comes out of contract in February, if pocket wireless continues to be good I will switch that phone. This is another thing I like about this service, No contract and the first month is free so it pays for the phone and there is no activation fee so it is costing me nothing to try the phone except that if it doesnt work out I will have to pay an activation fee with whoever I go with next.

Last edited by clandestinebutterfly; 09-08-2009 at 06:57 AM.. Reason: grammatical
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Old 09-08-2009, 03:31 PM
 
Location: Springfield and brookline MA
1,322 posts, read 2,721,519 times
Reputation: 1344
but isn't the 45 dollar unlimited plan only for your calling area,so anything outside of say the 413 area code will be billed as a long distance call.i guess that work out fine if everyone you had to call was local.unfortunately that is almost never the case.
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Old 09-08-2009, 07:17 PM
 
Location: Near the Coast SWCT
75,454 posts, read 59,048,500 times
Reputation: 13514
Its unlimted because you'll need infinity to get the calls through
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Old 09-27-2009, 09:27 PM
 
2 posts, read 13,513 times
Reputation: 11
Default Pocket Wireless is a JOKE

Download the original attachment

[SIZE=3]Pocket Wireless: on Septembers 14, 2009[/SIZE]
[SIZE=3]I am a Pocket Wireless customer who lives in Vernon Connecticut, and I currently get no service in Tolland, Ellington, Coventry, Mansfield, Willimantic, Stafford Springs, Storrs, Mansfield, Norwich, Uncasville and Montville, Connecticut, along with no service in Long Meadows, and Springfield Massachusetts. I’m currently paying for unlimited text, unlimited web browsing and unlimited voice, however I find it very ridiculous that I can’t even get service in most of my local northeast Connecticut area. I have tried countless times to dial 611 to get through to customer service and complain about the lack of service but can’t even get through to reach them. In order to test my service further I dialed 911 and after seven tries and three minutes of dialing I finally got through. I consider this to be extremely dangerous; had I been in a real emergency I would have been stuck with a phone that couldn’t even get through to 911. What is extremely frustrating is the fact that when you do call customer service and get through, they can’t trouble shot the network and they state that they don’t have access to fix it. Their reply is a very unhelpful one, they tell you to take the phone into “one” of their retail stores, so it can get serviced. Then that store sends you to a different store, which tells you they can’t fix the problem, and in turn sends you to another store, which can’t fix the problem and then again sends you to yet another store and it becomes a useless run around. You end up getting bounced around from store to store and no one can help you. [/SIZE]
[SIZE=3]Now this mess has been going on for two months, so the final store I go to was 741 Park St, Hartford, Connecticut, the store where I originally purchased my phone from. From the second my wife and I walked into the store one of their sales person gave us a total attitude. She got up from her seat, snatches the phone from my wife, a phone that she cannot hear from unless she’s on speaker phone. A phone that no one can hear her because the microphone on the phone does not work, so the alternative is putting it on speaker phone and in all reality how many people do you really want listening in on your conversations; you cannot have any form of privacy. This sales person proceeds to open the back of the phone to see what might be wrong with the phone and right away she says its water damage, as to dismiss the whole reason why we are there. Another sales associate that was there said that it could not have been water damage because the white indicator on the phone’s battery pack, which indicates if there is water damage, was only slightly, a smidgen with red. So the first sales associate that took the phone has the nerve to ask my wife if she took a shower with the phone and before she could answer that question, she rudely interrupts and asks my wife if she sweats too much. Now my wife and I look at her and she (my wife) was embarrassed by the question and had no way of responding to it. At this point I have had enough of this poor treatment, so I step into the conversation and said, now is that a question you would really ask a customer. I would think the first logical question she would get is if she had gotten the phone wet by dropping it in water, or if it got rain on, but this was not the case. So she then proceeds to try to explain herself by saying that people put their phone in odd places like their back pocket and even goes as far as to say that some women put their phone in their breasts. Now I admit this is when I just lost it and said something rude in return. She proceeded to curse at me directly to my face and the other sales associate is hearing all of this and tells her to stop, relax, and go to the back of the store. I said that this was not a bad idea, that she should go wash up because she really stinks right now. I then ask them to call the store manager into the store that I really needed to speak to someone that can help me. She said no and I said if no one can help me I would make sure that I exercised my constitutional rights. I told them that I would stand in front of the door outside the establishment and hand out flyers about my poor experiences with Pocket Wireless. This is when I stepped outside the door and said “Hello everyone I am a Pocket Wireless customer and I get terrible service”. I did this about three times, that’s when she did call the store manager into the store and said to him you should get down here we have a crazy person in our store that refuses to leave. She then called the police. Twenty minutes later the store manager comes in with another store manager that is wearing sunglasses. Now he proceeds to address me with his sunglasses on while inside the store. After letting him know what kinds of questions the female sales associate asked, they looked at me and said that these are proper question to be asked of customer because according to him nine out of ten people that come in with water damage take a shower with their phone. I said really those are the statistics, nine out of ten that doesn’t sound right. When he was saying this he was not being polite at all, he ran across a room and got in my face about it and in a threatening manner. The other manager was running his mouth, and asks my wife if she was with me, she says yes, and he tells her to tell me to calm down that I am too emotional. The store manager has the nerve to tell me that I should not be disrespectful to the female employees at the store that I would not like it if someone was disrespectful to my wife and daughter. I said if my wife or daughter dare disrespect a customer the way your sales associate did, she better not call me to back her up if she is wrong, if she is wrong she deserves to get reprimanded. He proceeded to say: “Then you are not a man, if you ever talk to my wife and daughter like that I would kill you.” The store manager then said with a mouth full of profanities that I was out of luck and if I would never get a refund from him. With this I will subpoena my own phonerecords for court and I will also subpoena the video surveillance forSeptembers 14, 2009 from Pocket Wireless at 741 Park St, Hartford Connecticut.[/SIZE]
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