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Old 08-15-2012, 10:21 AM
 
Location: Jenks, Oklahoma
620 posts, read 1,744,160 times
Reputation: 533

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I have a water softener that occasionally shows an error code and quits working. I unplug it, it resets itself but happens again a few days later. The house was built in 2003. The Culligan repair guy replaced the circuit board but that didn't seem to help. He thinks it's getting electrical spikes and suggests I get a surge protector. Do you guys have any suggestions? I don't want a multi-outlet power strip laying on the garage floor. Maybe something between the power cord and the 110 outlet on the wall? Also, what specs should I look for for this application?
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Old 08-15-2012, 10:40 AM
 
23,523 posts, read 69,933,850 times
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Just get a whole house surge protector and protect everything in the place. However... you could be getting brownouts or have a low voltage situation that could also cause error codes. In that case, you would need a line conditioner (more expensive). Contact Culligan directly to see if this is a common problem before investing too much.
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Old 08-15-2012, 12:07 PM
 
8,402 posts, read 24,108,806 times
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Quote:
Originally Posted by harry chickpea View Post
Just get a whole house surge protector and protect everything in the place. However... you could be getting brownouts or have a low voltage situation that could also cause error codes. In that case, you would need a line conditioner (more expensive). Contact Culligan directly to see if this is a common problem before investing too much.
I agree this is a good idea. BUT it will not completely protect electronics that are connected to phone/cable/sat or other external lines from surge damage. Just an FYI.
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Old 08-15-2012, 03:27 PM
 
Location: Central Texas
13,715 posts, read 31,008,778 times
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Just buy a surge protector that plugs directly into the outlet. No cord. Buy a reputable brand. Or replace the outlet itself with an outlet that includes a surge. Leviton makes them.

No need to overthink this.
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Old 08-15-2012, 03:49 PM
 
Location: The Ranch in Olam Haba
23,709 posts, read 30,586,529 times
Reputation: 9985
Quote:
The Culligan repair guy replaced the circuit board but that didn't seem to help.
Did he replace the DC adapter that connects it to the outlet? What is the code that comes up?
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Old 08-15-2012, 04:07 PM
 
Location: Jenks, Oklahoma
620 posts, read 1,744,160 times
Reputation: 533
Quote:
Originally Posted by NeilVA View Post
Did he replace the DC adapter that connects it to the outlet? What is the code that comes up?
My house had a direct lightning strike last summer that blasted a hole in the roof and fried several circuit boards, etc. I lost one computer, the security system, sprinkler controller, printer, one of two garage-door openers, etc. The DC adapter was fried and was replaced by the Culligan repairman which got rid of the error code E1. It worked fine until one day the E1 error code came back. I can reset it by pulling the transformer and then plugging it back in, but a few days later the E1 is back. The Culligan repair guy then replaced the circuit board but that didn't seem to help - a few days later the E1 is back. He thinks it's getting electrical spikes and suggests I get a surge protector.
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Old 08-15-2012, 04:36 PM
 
Location: The Ranch in Olam Haba
23,709 posts, read 30,586,529 times
Reputation: 9985
Quote:
Originally Posted by Bill236c View Post
... He thinks it's getting electrical spikes and suggests I get a surge protector.
It sounds like you are getting the reverse: Power drops. Have you noticed the lights in your home dimming for a split second? This is usually caused by either an HVAC or a refrigerator starting up. Most likely you will need a UPS with a line conditioner.
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Old 08-15-2012, 04:46 PM
 
Location: Jenks, Oklahoma
620 posts, read 1,744,160 times
Reputation: 533
Quote:
Originally Posted by NeilVA View Post
It sounds like you are getting the reverse: Power drops. Have you noticed the lights in your home dimming for a split second? This is usually caused by either an HVAC or a refrigerator starting up. Most likely you will need a UPS with a line conditioner.
The A/C condenser/HVAC causes a brief dimming.
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Old 08-15-2012, 06:27 PM
 
Location: The Ranch in Olam Haba
23,709 posts, read 30,586,529 times
Reputation: 9985
Quote:
Originally Posted by Bill236c View Post
The A/C condenser/HVAC causes a brief dimming.

Then I would look there for the cause. A surge protector won't help. And its most likely spiking the whole house.
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Old 08-16-2012, 12:42 PM
 
Location: Jenks, Oklahoma
620 posts, read 1,744,160 times
Reputation: 533
I bought a single-outlet surge protector (900 joule rated) and plugged the softener into it. I'll report back. Thanks for your input.
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