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Old 09-04-2012, 08:30 PM
 
8,814 posts, read 10,554,639 times
Reputation: 11430

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She asked why I was cancelling, and if they bundle more stuff to bring the price down (which is ridiculous as the bundles only add to my total cost, even if it does bring the tv programming cost down). I told her unless they could give the programming to me free, I wasn't interested, as we watch mostly network tv anyway, and can get if for free in HD over the air. She told me 'no you can't'. I asked what she meant. She said 'no, you need cable for HD signal.' I just laughed, and asked if she was serious. She said she was. So I said that I was in fact watching HD TV for free as we speak. She looked through my subscription and said I can't be, as my sub didn't include HD. Argh! I was getting fed up and said 'look, I am at this second watching HD programming for free on my tv using an antenna. Don't you know that over the air signals are digital and in most cases in HD? She just said that no, that isn't correct. I laughed and told her to just cancel it and that she was the one in error.

I expected a hard time for cancelling, but to deliberately mislead? Disgusting.
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Old 09-04-2012, 08:37 PM
 
578 posts, read 979,475 times
Reputation: 654
I cancelled service with them to go with another Chicago provider. Same EXACT package - no contract 65.00 less monthly. They were totally indifferent. My final bill was quoted over the phone at 146. Then 6.95. Then 146.00 then 13.90. Then a paper bill arrived for 146.00. Rudy the service rep was going to call me back. Nope. And no record of that call. Then Mia was going to call me back. Nope and no record of that call either. Since I treasure my credit score I paid them the 146.00. And EVERY chance I get I tell others about their horrible customer service and unprofessional phone team.
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Old 09-04-2012, 08:37 PM
Status: "Enjoying the winter" (set 24 days ago)
 
Location: East of Seattle since 1992, originally from SF Bay Area
34,062 posts, read 61,944,958 times
Reputation: 37993
That was not deliberate misleading. She didn't know any better. Call center staff are using scripted dialogue, and you threw her something that she was not prepared for since it wasn't on her list.

I recently called them too, and told them I was going to try Direct TV because Comcast had gotten too expensive. They transferred me to "Customer Retention" where they gave me $40/month discount for 1 year, then $20/month the second year. The catch is a 2 year commitment and I cannot downgrade any of the service during that time, but I agreed as it will save us $720.
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Old 09-04-2012, 08:54 PM
 
2,853 posts, read 3,287,189 times
Reputation: 2338
Quote:
Originally Posted by Hemlock140 View Post
That was not deliberate misleading. She didn't know any better. Call center staff are using scripted dialogue, and you threw her something that she was not prepared for since it wasn't on her list.

I recently called them too, and told them I was going to try Direct TV because Comcast had gotten too expensive. They transferred me to "Customer Retention" where they gave me $40/month discount for 1 year, then $20/month the second year. The catch is a 2 year commitment and I cannot downgrade any of the service during that time, but I agreed as it will save us $720.
What would you save if you could live with OTA (antenna...), perhaps supplemented by Hulu, Netflix, DVDs etc (or books, games, radio and music?) -- Many are doing it these days. It can be a liberating experience.
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Old 09-04-2012, 11:32 PM
 
16,308 posts, read 26,132,929 times
Reputation: 8324
There is a reason they are sitting in a tiny cubical with a phone, headset reading scripts from a PC monitor.
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Old 09-05-2012, 07:01 AM
 
41,823 posts, read 44,856,109 times
Reputation: 17745
When I went to get the newer boxes with HDMI the worker at the local Comcast office offered her opinion that the HDMI cables weren't as good as the component ones. I tried to explain that the digital signal over HDMI and was either 100% quality or unwatchable even with minor errors. I believe the explanation was lost on her.

@op, I'd have to agree with the others. She was probably clueless.
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Old 09-05-2012, 09:13 AM
 
Location: Cleveland, Ohio
13,016 posts, read 15,119,575 times
Reputation: 9124
"Bundling" drives me nuts. And paying extra for a Phone line to "bundle you"???? Maddening.
And people do it every day.
"You still have a landline?"
"Well, yea, the total package was cheaper if I got the phone part".

So basically you pay let's say $70 for cable. $40 for internet. and another $30 for "phone". What many folks don't realize is your "phone" is really just VOIP. Voice running over that internet connection that you are already paying $40 for. You're not really getting anything extra except the ability to use the connection you are already paying for to run your voice calls.

Um... if you're going to do that you may as well get a "Magic Jack".
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Old 09-05-2012, 09:22 AM
 
Location: Jenks, Oklahoma
620 posts, read 1,595,422 times
Reputation: 527
We all bundle. We alllllll bundle.
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Old 09-05-2012, 11:10 AM
 
Location: Durham, NC
25,198 posts, read 36,135,454 times
Reputation: 35818
Quote:
Originally Posted by 11thHour View Post
She asked why I was cancelling, and if they bundle more stuff to bring the price down (which is ridiculous as the bundles only add to my total cost, even if it does bring the tv programming cost down). I told her unless they could give the programming to me free, I wasn't interested, as we watch mostly network tv anyway, and can get if for free in HD over the air. She told me 'no you can't'. I asked what she meant. She said 'no, you need cable for HD signal.' I just laughed, and asked if she was serious. She said she was. So I said that I was in fact watching HD TV for free as we speak. She looked through my subscription and said I can't be, as my sub didn't include HD. Argh! I was getting fed up and said 'look, I am at this second watching HD programming for free on my tv using an antenna. Don't you know that over the air signals are digital and in most cases in HD? She just said that no, that isn't correct. I laughed and told her to just cancel it and that she was the one in error.

I expected a hard time for cancelling, but to deliberately mislead? Disgusting.
Looks like here a case of grasping at straws along with a lack of knowledge on how TV works rather than deliberate misconduct.
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Old 09-05-2012, 04:24 PM
 
Location: Mableton, GA USA (NW Atlanta suburb, 4 miles OTP)
11,333 posts, read 23,474,067 times
Reputation: 3952
Quote:
Originally Posted by Peregrine View Post
"Bundling" drives me nuts. And paying extra for a Phone line to "bundle you"???? Maddening.
And people do it every day.
"You still have a landline?"
"Well, yea, the total package was cheaper if I got the phone part".

So basically you pay let's say $70 for cable. $40 for internet. and another $30 for "phone". What many folks don't realize is your "phone" is really just VOIP. Voice running over that internet connection that you are already paying $40 for. You're not really getting anything extra except the ability to use the connection you are already paying for to run your voice calls.

Um... if you're going to do that you may as well get a "Magic Jack".
Actually, it's a separate circuit, at least in our area. Separate modem as well. I'm sure it's an IP connection, and it obviously runs through the same coax, but we've had the internet go out in the past while the phone still functioned. Both die most of the time, but not always.

$30 for a digital phone sure beats the almost $95 we were paying down here for almost the same feature set with AT&T (and almost that much with Bell South before that).
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