Fios remote won't pair with a different box (connect, control, channel)

[chattyneighbor]

One of the mini one fios boxes wasn't working and got switched out, but then the remote wouldn't work. Every time we'd go to change the channel - a message would come up saying that the remote was paired to a different box and to hold play/pause and zero to set "voice remote" . We didn't want to use voice remote but that wasn't working anyway. So either we watch the one and only channel that happened to be on - or what? Not really understanding what is happening or why. Remote should work with any box and if it has to be reset - why is the only option voice remote now? Anybody have any ideas?

[Paul_G]

From: https://www.verizon.com/support/resi...l/voice-remote
"The Fios TV Voice Remote connects with your Fios TV One via a wireless Bluetooth connection so it will still work if your Fios TV One is hidden in a cabinet or other non-metal enclosure—as long as it’s not farther than 25 feet away."
Your remote needs to be 'paired' (linked) with the box. Since it was previously paired to with a different box, the link is now broken and needs to be reset to the new box.