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Old 06-17-2014, 02:21 PM
 
Location: Dallas, TX
309 posts, read 984,442 times
Reputation: 178

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Does anyone have any experience with any of these companies for their home warranties?? I'm trying to find a good policy for a home I'm closing on next week.


Old Republic:
Fidelity:
American Home Guardian:
American Home Shield:
Choice Home Warranty
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Old 06-18-2014, 01:18 AM
 
Location: Dallas/Fort Worth, Texas
4,152 posts, read 13,730,303 times
Reputation: 2576
Old Republic would be my first choice and then Home Warranty Of America. I, as well as clients of mine have had real bad experience with American Home Shield.

Congrats on your new home.

Naima
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Old 06-18-2014, 12:34 PM
 
25 posts, read 27,600 times
Reputation: 53
I've had bad experiences with both Old Republic and American Home Shield. I think it is just a problem inherent in the home warranty business - they use less reputable service people who are motivated to make only a temporary fix. As between the two, I think Old Republic has better customer service. Make sure you are persistent when you need a repair and keep their feet to the fire. Eventually they will fix or replace - but you have to make them do it.
good luck
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Old 06-18-2014, 05:43 PM
 
Location: North Texas
4 posts, read 6,950 times
Reputation: 22
I thought we were not supposed to use names but my favorite starts with an N and is not on your list.

Bottom line is these companies contract with the lowest bidder. A lot of what they cover you can take the hit on if it breaks & remember, you have a co-pay. Do you care if your ice maker breaks or your garage door remote goes on the fritz? They are valuable for the big ticket items like pool pumps, air conditioners ect.

Basically if someone else is paying for it (the seller) then why would you not want one? If you are closing next week, your Realtor should be able to tell you one they like. Feedback is freely given from clients when they do a poor job so an agent should give you good advice.
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Old 06-18-2014, 05:47 PM
 
Location: North Texas
24,577 posts, read 34,243,351 times
Reputation: 28402
I have American Home Shield, have had them for five years. It pays for itself every year. Just got a new garbage disposal.
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Old 06-18-2014, 08:21 PM
 
Location: Colleyville
910 posts, read 1,005,109 times
Reputation: 555
We had American Home Shield the first year in this home and we were thankful. I am sure experiences vary but we used it for an AC Unit and some other issue (can't remember, almost 7 years ago, water heater maybe?) and it was nice to not have to cough up every penny of the replacements.
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Old 06-19-2014, 09:48 AM
 
Location: Dallas, TX
309 posts, read 984,442 times
Reputation: 178
We have a credit to pick our own. (Seller is paying for it) Trying to find a very good one.
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Old 06-19-2014, 03:15 PM
 
705 posts, read 883,055 times
Reputation: 847
My realtor recommends American Home Shield or Nations Preferred, and they have sold A LOT of houses.
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Old 06-21-2014, 07:16 PM
 
Location: Atlanta, GA
2 posts, read 2,257 times
Reputation: 10
One way to find out current complaint information is to contact TREC. They tend to have the most up to date information from consumers in Texas about residential service contract companies (that's what they call home warranties.) Another way to check out the companies' recent consumer feedback is to go to Home Warranty Company Reviews. But one thing a lot of buyers forget to check is the contractor network in their specific area. If you are choosing from those three companies be sure to ask for contractor references and look to see how far their contractors are from you. You can also check out their local contractors to make sure they have technicians known for good quality work.
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Old 06-21-2014, 08:58 PM
Status: "The 2nd most Interesting Man" (set 1 day ago)
 
Location: DFW - Coppell / Las Colinas
35,333 posts, read 38,769,849 times
Reputation: 42298
Quote:
Originally Posted by CMC_TX View Post
My realtor recommends American Home Shield or Nations Preferred, and they have sold A LOT of houses.
AHS kicks back money to some agents for the referral. They are the one company I never recommend.

They deny way to many legitimate claims.
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