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Old 03-20-2011, 03:00 PM
 
Location: Tampa, FL
2,164 posts, read 1,651,414 times
Reputation: 1975

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Yesterday I got in the mail what I thought was free Aquaphor Healing Ointment. It came under the alias I use for free stuff.
But also inside is an invoice for $6.04... $4.05 for the 1.75 oz, and $1.99 for s/h. What's up with that? Anyone else have this problem?
Do I have to return it? If I do, they're paying return s/h!

It's only vaseline in a tube,and I have that already. sheesh. Stupid liars.
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Old 03-20-2011, 05:56 PM
 
Location: Alexandria, VA
15,142 posts, read 27,760,706 times
Reputation: 27260
If you're SURE you didn't order it, you're not responsible to pay for an item you didn't order.
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Old 03-20-2011, 06:04 PM
 
Location: San Antonio
12,114 posts, read 14,991,553 times
Reputation: 17659
Maybe call them? Explain you were under the impression it was sample?
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Old 03-20-2011, 06:07 PM
 
3,083 posts, read 4,009,142 times
Reputation: 2358
I'd pay the return postage and send it back with a note explaining I will not be purchasing any of their products due to their attempting to charge for what was supposed to be a free sample.
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Old 03-20-2011, 09:45 PM
 
15,632 posts, read 24,416,751 times
Reputation: 22820
I'd write, on the invoice, that you didnt agree to pay for anything. (Be sure to keep a copy for your records.) For that amount, I doubt they're going to come after you.
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Old 03-21-2011, 01:41 AM
 
Location: Hookerville, formerly in Tweakerville
15,128 posts, read 32,307,461 times
Reputation: 9714
As long as you didn't give them a credit card number, you don't have to worry about it. But if they want money, I'd send it back, because that's not a freebie.
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Old 03-21-2011, 04:26 AM
 
Location: long island ny
4,586 posts, read 4,272,147 times
Reputation: 20754
.....it's under your alias, what really can they do? If you sent for a 'freebie'...I wouldn't give them a red cent...just my opinion...
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Old 03-21-2011, 05:17 AM
 
Location: Orlando, Florida
43,854 posts, read 51,154,207 times
Reputation: 58749
The free link goes back to VocalPoint which is an excellent company with a great reputation. The offer is over, https://www.viewpoints.com/sampling/...MFG---Aquaphor, but I would log into the main VocalPoint site. They have their email posted...as well as having a forum type response for various products they offer. Post or email your situation.

I've never ran into this problem. I would think it is a big mistake.
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Old 03-21-2011, 09:35 AM
 
Location: Tampa, FL
2,164 posts, read 1,651,414 times
Reputation: 1975
Thank you, everyone, for your help. I might try each of your solutions.
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Old 03-25-2011, 12:26 PM
 
Location: Tampa, FL
2,164 posts, read 1,651,414 times
Reputation: 1975
OK, now I'm really confused. lol.

Congratulations! You are a Monday Funday Winner and will be receiving Aquaphor Healing Ointment. Thank you for participating in Monday Funday.

You will receive the product in about 2 weeks. All we ask, in exchange for the lip balm, is for you to come back and write a review at Viewpoints.
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