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Old 12-09-2015, 05:39 PM
 
1,982 posts, read 996,967 times
Reputation: 1816

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In August, I made the decision to prepay my dentist for future work with the total amount of my HSA account from my work. As I had calculated some dental implant work would be coming up before year end. However, due to my dentist's schedule, the dental implant work will not take place until Jan or Feb next year. The dental office contacted to indicate that since the work will not take place this calendar year, then they would be refunding the full amount approx. $5500 minus 5% for admin costs etc.

Is this standard practice for dental practices to do so?.

I am considering perhaps changing dentists if I find that the deductions were indeed excessive. Then again, I would rather not go through the whole battery of x rays and tests again with a new dentist.
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Old 12-11-2015, 07:45 AM
 
611 posts, read 518,326 times
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Passing on administrative costs to the customer is pretty common in most business these days - banks, utilities, hotels, etc.


If your HSA account charged the dentist 5% of $5500 then that means the dentist only actually collected $5225, so naturally they cannot refund you money that they never received. The bank kept the other $275.00.


If your dentist did some initial work in preparation for your treatment (took study models, digital photos, interpreted CT scans, researched your case, consulted with other doctors or labs, spent time researching your insurance benefits, etc.) then part of the fee may be simply trying to cover the materials cost and the office's time.


Talk to your dentist.
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Old 01-02-2016, 10:59 AM
 
350 posts, read 292,262 times
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Quote:
Originally Posted by scirocco View Post
In August, I made the decision to prepay my dentist for future work with the total amount of my HSA account from my work. As I had calculated some dental implant work would be coming up before year end. However, due to my dentist's schedule, the dental implant work will not take place until Jan or Feb next year. The dental office contacted to indicate that since the work will not take place this calendar year, then they would be refunding the full amount approx. $5500 minus 5% for admin costs etc.

Is this standard practice for dental practices to do so?.

I am considering perhaps changing dentists if I find that the deductions were indeed excessive. Then again, I would rather not go through the whole battery of x rays and tests again with a new dentist.

Scirocco:

If the dental office did not clearly indicate that their were administrative fees for all services before they accepted your money, then I would request the 5% back. Their administrative fees should already be factored into their price for services. It seems incredible that they would charge 5% of 5500 or $275 to refund your money. I'd like to get a 5% discount for writing a check for payment!!! lol
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Old 01-04-2016, 12:34 PM
 
611 posts, read 518,326 times
Reputation: 1030
Quote:
Originally Posted by echo99 View Post
Scirocco:

If the dental office did not clearly indicate that their were administrative fees for all services before they accepted your money, then I would request the 5% back. Their administrative fees should already be factored into their price for services. It seems incredible that they would charge 5% of 5500 or $275 to refund your money. I'd like to get a 5% discount for writing a check for payment!!! lol


Our office does this very thing - 5% courtesy if you pay for your entire treatment up front in full with check or cash.
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Old 01-07-2016, 07:53 PM
 
1,982 posts, read 996,967 times
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Quote:
Originally Posted by bart0323 View Post
Our office does this very thing - 5% courtesy if you pay for your entire treatment up front in full with check or cash.
Hmmmm. They also misquoted total cost of dental implants by leaving out the maximum payment by the ins company of $2000. I was under the impression from speaking with the office admin, there would be no maximum and all implants would be covered at least 50%. This is not the case as we had planned two implants at one sitting . Total cost is $8200. The office admin actually did the sums on rough paper , there for all to see is total cost $8200 minus 50% covered by my ins company = my out of pocket payment of $4200. Wrong on all counts. The total cost should have been $8200 - $2000 maximum from my ins company = $6200 out of pocket.

Needless to say I have started a treatment plan with another dental office.
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