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Old 12-04-2012, 10:30 PM
 
38 posts, read 58,586 times
Reputation: 17

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So... tonight for the second or third time out of ~2 years, Bank of america randomly charges me a $8.95 fee for no reason. which means this is the second or third time I go through recorded messages to talk to someone about this fee.

After talking with the representative
I hear the old "I apologize about this mistake sir, it seems this fee has been charged by accident. I will reverse it immediately"

but this time, im gonna get compensation for minutes of my time... I ask somewhat jokingly, the guy on the phone to give me "comp". I feel like this guy has a slight accent and may be out of country. So he might not get the joke but anyways, he gives me credit for the next time I need a debit card or checks.


oh well... dont let anyone take your money for no reason guys.

peace!!111!
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Old 12-04-2012, 10:42 PM
 
5,730 posts, read 9,665,047 times
Reputation: 8016
I use a credit union.

My checks and debit cards are always free...
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Old 12-04-2012, 10:42 PM
 
48,503 posts, read 92,826,009 times
Reputation: 18248
A likely human error and you think the company is evil? Why not give your business to a non-evil bank then.
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Old 12-04-2012, 11:05 PM
 
38 posts, read 58,586 times
Reputation: 17
Quote:
Originally Posted by texdav View Post
A likely human error and you think the company is evil? Why not give your business to a non-evil bank then.
ok well, i think you took that part too seriously... I said evilness because I couldnt really think of a word to describe this situation
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Old 12-04-2012, 11:20 PM
 
Location: Los Angeles area
14,016 posts, read 19,940,625 times
Reputation: 32516
Quote:
Originally Posted by The great chase View Post
ok well, i think you took that part too seriously... I said evilness because I couldnt really think of a word to describe this situation
Wouldn't "Bank of America and their screw-ups" have been more accurate? Those sorts of screw-ups, althought they can be irritating as hell, do not rise to the level of evil. Glad to have your explanation, however. The thread title did make me look. LOL
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Old 12-04-2012, 11:45 PM
 
5,760 posts, read 10,989,450 times
Reputation: 4941
Quote:
Originally Posted by texdav View Post
A likely human error and you think the company is evil? Why not give your business to a non-evil bank then.
Not likely an error.

Repeat this "error" thousands of times, and figuring that only maybe 1 in 10 customers even notice or complain, and half of those do not get the returned credit . . .

Fraud, err ah "errors" work out to become nice little profit centers.
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Old 12-05-2012, 05:23 AM
 
Location: Warwick, RI
4,649 posts, read 5,267,420 times
Reputation: 7447
Incompetence would have been my choice rather than evilness.
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Old 12-05-2012, 05:30 AM
 
8,406 posts, read 6,921,421 times
Reputation: 6394
Credit Unions only here. Big banks need to find a shady way to take your money so they can continue paying their CEO's millions of dollars every year.
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Old 12-05-2012, 05:38 AM
 
Location: DFW - Coppell / Las Colinas
39,678 posts, read 45,170,035 times
Reputation: 51195
Change banks, Obama does not make you stay with BOA no matter if he does borrow their money.

I use a locally owned / run bank. I can walk right in and talk to a real person who cares.
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Old 12-05-2012, 06:06 AM
 
9,336 posts, read 21,020,027 times
Reputation: 4544
Even credit unions or locally owned banks can make mistakes. Does not make them evil as well.
If anyone sees a mistake, call it in.
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