GCI customers - did you check you bill? (attorney, to buy)

[BusyMeAK]

I got new phones in November for my family plus they were "giving away" tablets. So we got these tablets, too. At the checkout, the tablets were given some random cell phone numbers, and when I asked why, I was told it's "just because it's how we enter them into our system."
Well, when I got my first bill under new contract, I saw charges for all three tablets that increased my bill by about $40. Also, there were some other unexplained charges.
I went to the GCI office and spent about an hour there trying to understand their billing system and making the rep remove these strange charges. When I asked about a corrected bill, the rep told me they have no way to produce a corrected bill for the past period.
On my next bill, I saw the same old trick - extra charges for non-existing phone lines. I'm going to GCI this week with a request to permanently remove these fake cell numbers from my account and produce correct invoices for each period separately.
I don't think I'm the only person with such problem. I has problems with GCI bills before when they added services to my account without mu knowledge. I think they are defrauding customers on a regular basis and they deserve a class action lawsuit to be opened against them.
Do you check your bills regularly, especially after changes in contract? Did you see strange charges?

[RayinAK]

Originally Posted by BusyMeAK

I got new phones in November for my family plus they were "giving away" tablets. So we got these tablets, too. At the checkout, the tablets were given some random cell phone numbers, and when I asked why, I was told it's "just because it's how we enter them into our system."
Well, when I got my first bill under new contract, I saw charges for all three tablets that increased my bill by about $40. Also, there were some other unexplained charges.
I went to the GCI office and spent about an hour there trying to understand their billing system and making the rep remove these strange charges. When I asked about a corrected bill, the rep told me they have no way to produce a corrected bill for the past period.
On my next bill, I saw the same old trick - extra charges for non-existing phone lines. I'm going to GCI this week with a request to permanently remove these fake cell numbers from my account and produce correct invoices for each period separately.
I don't think I'm the only person with such problem. I has problems with GCI bills before when they added services to my account without mu knowledge. I think they are defrauding customers on a regular basis and they deserve a class action lawsuit to be opened against them.
Do you check your bills regularly, especially after changes in contract? Did you see strange charges?

Give a call to the AK attorney general and see what he says about it.

[Haolejohn]

Originally Posted by RayinAK

Give a call to the AK attorney general and see what he says about it.

HA!! I bet he will get the same response I got, which was, they'd look into it.

[akpls]

Every device has it own line. AT&T does it this way also. I have phones, tablets and smartwatches on my AT&T account. They all have their own unique phone number, whether or not you can make calls with the device or not. GCI's cable billing is kind of screwy though, too.

[BusyMeAK]

Originally Posted by akpls

Every device has it own line. AT&T does it this way also. I have phones, tablets and smartwatches on my AT&T account. They all have their own unique phone number, whether or not you can make calls with the device or not. GCI's cable billing is kind of screwy though, too.

I don't worry about having a line number attached to the device, I just don't like being billed for what I told was free.

[BusyMeAK]

Originally Posted by RayinAK

Give a call to the AK attorney general and see what he says about it.

I'm sure he has nothing else to do besides dealing with phone bills

[riceme]

Originally Posted by BusyMeAK

I got new phones in November for my family plus they were "giving away" tablets. So we got these tablets, too. At the checkout, the tablets were given some random cell phone numbers, and when I asked why, I was told it's "just because it's how we enter them into our system."
Well, when I got my first bill under new contract, I saw charges for all three tablets that increased my bill by about $40. Also, there were some other unexplained charges.
I went to the GCI office and spent about an hour there trying to understand their billing system and making the rep remove these strange charges. When I asked about a corrected bill, the rep told me they have no way to produce a corrected bill for the past period.
On my next bill, I saw the same old trick - extra charges for non-existing phone lines. I'm going to GCI this week with a request to permanently remove these fake cell numbers from my account and produce correct invoices for each period separately.
I don't think I'm the only person with such problem. I has problems with GCI bills before when they added services to my account without mu knowledge. I think they are defrauding customers on a regular basis and they deserve a class action lawsuit to be opened against them.
Do you check your bills regularly, especially after changes in contract? Did you see strange charges?

I may be wrong, but it seems like maybe the answer could lie in the fine print of the giveaway. Perhaps they were giving away *tablets*, not the service, data, or whatever it's called for the tablets. I don't have a tablet, so I'm not really sure what they call it.

Could that be the case?

[BusyMeAK]

Originally Posted by riceme

I may be wrong, but it seems like maybe the answer could lie in the fine print of the giveaway. Perhaps they were giving away *tablets*, not the service, data, or whatever it's called for the tablets. I don't have a tablet, so I'm not really sure what they call it.

Could that be the case?

Yes, you are right, this is the case. The only problem is that the clerk told me - I'm quoting - "You bill will be about the same." Then they sent me a bill 1.5 month later, and it is two plus times higher than before. I asked, whether this guy is still working. He is. So I said - tell him he is a dirty liar. Ended up cancelling everything except cell phones and internet - I don't want to deal with them. They put me on autopay without authorization, and kept me on autopay after I asked to remove this option. They are thriving on being a monopolist here, they are scammers and liars. Such an unprofessional business would have no chance if there was some competition.

[riceme]

If it makes you feel any better, I had to buy a new phone last night and AT&T tried to do the same thing to me... "give" me a tablet or watch. "No, thanks!"

[BusyMeAK]

Originally Posted by riceme

If it makes you feel any better, I had to buy a new phone last night and AT&T tried to do the same thing to me... "give" me a tablet or watch. "No, thanks!"

Nope, it doesn't make me feel better I just don't like when people are lying right in my face. I lose faith in human race then. I can't believe people sell themselves for so cheap. Because it's what they do.