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Old 01-05-2012, 09:57 PM
 
Location: Plano, TX
103 posts, read 501,827 times
Reputation: 136

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Hi all,
I received a new pair of Uggs from my stepmom this Christmas that she purchased from Nordstom. The boots are a half size too small. I didn't get a gift receipt in the box and she doesn't have the original receipt. The boots have not been worn...do you think they will let me exchange for a larger size? The store is not very close by so I didn't want to drive all the way there and have them tell me no. Thanks!
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Old 01-05-2012, 10:13 PM
 
24,488 posts, read 40,990,659 times
Reputation: 12919
Nordstroms official policy on returns is that they have no policy. They review every scenario on a case-by-case basis. However, you will learn through experience that they are very lenient. I suspect that you will have no issue with your exchange. However, I suggest that you call ahead and confirm.
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Old 01-05-2012, 10:15 PM
 
Location: California Mountains
1,448 posts, read 3,037,954 times
Reputation: 2356
Exchange for the same product in different size is easy; I don't think you would have any problem providing the store's record shows that it did/does carry the shoes.
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Old 03-27-2012, 01:05 PM
 
Location: NYC
16,061 posts, read 26,640,105 times
Reputation: 24848
If you have the box the shoes came in, they mark it when the boots were bought. Nordstrom's will give you the price that was paid. That is why I always shop there. Great service, merchandise and return policy!
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Old 03-27-2012, 02:40 PM
 
Location: Fredericksburg, Va
5,404 posts, read 15,930,950 times
Reputation: 8093
Most places are much better with exchanges than with refunds....take the boots and give it a try!
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Old 03-27-2012, 05:45 PM
 
Location: DFW
12,229 posts, read 21,385,082 times
Reputation: 33266
There should be a sticker on the box which they can scan. Then they will offer to put it on the gifter's credit card, but I would ask for a gift card instead.

If you don't have the sticker.. they still might take them... Nordstrom's has the most unbelievable customer service.
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