Bought some shoes at DSW... (girl, damage, buy, thin)
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Got them home, took off the sticker, and with the sticker, came off the bottom material of the shoe! Definitely defective and that's probably why they were discounted (30% off). I'm thinking they should have been at least 50% off with that defect.
I'm thinking of going back and asking for a bigger discount, rather than asking for a refund. How do you think that would go over? Can you do that at a retail shoe store??
Location: Subconscious Syncope, USA (Northeastern US)
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Quote:
Originally Posted by aneye4detail
Got them home, took off the sticker, and with the sticker, came off the bottom material of the shoe! Definitely defective and that's probably why they were discounted (30% off). I'm thinking they should have been at least 50% off with that defect.
I'm thinking of going back and asking for a bigger discount, rather than asking for a refund. How do you think that would go over? Can you do that at a retail shoe store??
I think you are making it too complicated. I'd just try for a refund, personally.
Take them back and tell them you want a refund unless they will give you say a 75% discount for the flaw and let the manager offer you 50% then accept that if you want.
If it's at the bottom of the shoe—who's going to know? It be akin to complaining about a stitching error on an item at Marshall's. Those are a design house/company error, not a retail one. Such stores carry surplus or possibly items that did not sell at a more established retailer. They're discounted for a reason. It's DSW, not Nordstrom or Neiman Marcus.
Do that if you want, but I'd probably wear it assuming I got what I paid for...until I eventually find something better. I'd probably care more if it were in a more noticeable area, but I tend to have the mindset that most shoes are expendable, unless you're spending about a hundred or so.
Got them home, took off the sticker, and with the sticker, came off the bottom material of the shoe! Definitely defective and that's probably why they were discounted (30% off). I'm thinking they should have been at least 50% off with that defect.
I'm thinking of going back and asking for a bigger discount, rather than asking for a refund. How do you think that would go over? Can you do that at a retail shoe store??
DSW doesn't mark stuff down just because it's damaged. If there is damage, take it back! They are easy about returns.
Took them back, got 50% off instead of 30%. I'm a happy girl now.
good! My previous post should be clarified: DSW does not knowing sell damaged goods at their standard "sale" prices of 30,40,50,75% off. They are on sale partially because they are a decent deal and partially because the "compare at" price is grossly overestimated (like Kohls for example). But, if anyone ever does buy a pair of shoes that is damaged, definitely take them back as they will refund you or give you additional % off if you want to keep them.
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It be akin to complaining about a stitching error on an item at Marshall's. Those are a design house/company error, not a retail one. Such stores carry surplus or possibly items that did not sell at a more established retailer. They're discounted for a reason. It's DSW, not Nordstrom or Neiman Marcus.