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DD has been terrible for a long time. The only thing I like there at all are their cookies and muffins.
The coffee is weak, flimsy stuff and doesn't taste like anything. Their sandwiches in my experience have been uniformly bad, especially anything with "sausage," "steak," or other mystery meat. I saw them put some kind of odd gloppy looking stuff in their Coolata the one time I ordered it, probably to add body or texture. And their donuts are terrible and have been for a long time.
My problem with DD is that they're called Dunkin Donuts and the worst thing on the menu is the dry, tasteless donuts. A few other chains are getting rich making good donuts and I think they might give that a try again. DD had piles of flavors when I was a kid and they were fresh. Admittedly, that was before they franchised themselves to heck and back, but I'd really like one day to just have a decent donut.
It was better decades ago when DD had a night baker who made the donuts from scratch. Now it's just frozen trucked in stuff...
There is a lot of competition out there now. In my area you have Wawa, Sheetz, numerous grocery stores, and a number of small places that all offer coffee, donuts, and breakfast sandwiches. DD used to be king, but not anymore.
They are overpriced IMO. I did get a bag of their ground coffee and it, too, is weak. I have to use twice as much.
Now if I am on the road and get a hankering for a donut, I stop in a supermarket. But that doesn't happen that often. I just think about what is in them, (sugar, grease) and the hankering usually goes away.
My local supermarkets have 1000X better donuts for cheaper.
Dunkin trimming their menu lends credence to my theory that places should stick to a lower amount of items they sell and work at making those as good as possible, instead of trying to carry so many different types of things.
My heart was broken a year or two ago when I stopped at my local store and they told me the entire chain had discontinued the glazed stick, my favorite DD menu item.
Then I was at a conference in Maine in the fall and sure enough they had glazed sticks. Without the glazed stick I doubt I would ever go there.
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