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Does anyone here have a contact for the Loss Mitigation Department at Bank Of America. I am working on a file and I can't get anyone to call me back from the bank.
No one answers the phone at the Loss Mitigation Department at Homecomings Financial either. I have been trying to call about short sale. My house in Frostproof, Florida has not been sold.
No one answers the phone at the Loss Mitigation Department at Homecomings Financial either. I have been trying to call about short sale. My house in Frostproof, Florida has not been sold.
Try and call 800 846 2222 collection dept may be able to help or call customer service 8777765842 and hit 0 and some can give you the number. The main office is out of new york for the loss mitt dept.
My guess is that they have a company that services their loans. I had the same problem with Bank of New York. They use spservicing select. We'll... plainly put, they suck. The house has been bought back from the MC for 7 months. It's still not on the market and nothing is wrong with it, I had it listed, but was unable to get a contract in the 40 days that I had. Beautiful home in the $400 range which is a slightly higher range for my town. I've even had people try to buy it and they say nope not until it's on the market. It's no wonder properties sit forever. I would keep calling, try googling a different number, don't quit talking you will find someone to listen and they will put you in touch, if it's a "servicing" company I seriously wouldn't bother, they are a pain.
Good Luck with that. I have been waiting for ONE YEAR!!!! For Countrywide now Bank of America to complete my short sale and today found out that because I claimed Bankruptcy last month my transaction is on hold for another 2-3 months. I call weekly for updates and each week it's the same thing a new negotiator is assigned who never calls me back so "managers" escalate my file to order the BPO...the same one that was allegedly ordered on 12/20/2008! I'm so distraught. When I orginally called them for help because my commissions were few and far between they told me to get another job because it wasn't their fault. One year later I told them that I'm so upset to be potentially losing my buyer and only shot at a short sale which will likely cause it to go into foreclosure and sherrif sale...I said that this will make my credit even worse that I will have to wait 7 years to buy again vs. the 2 years for doing a short sale the customer service representative said "what did you think was going to happen to your credit when you filed Bankruptcy it's not our fault that it's wrecked"!!! I couldn't believe my ears. I'm an honest person who is a victim of the economy I was proactive about making things right finding someone to lease the place and then buyers and what do they do....lose my paperwork 3 times and completely blow me off!!! This is hands down the most unprofessional abomination of a company that I have ever dealt with!
Good Luck with that. I have been waiting for ONE YEAR!!!! For Countrywide now Bank of America to complete my short sale and today found out that because I claimed Bankruptcy last month my transaction is on hold for another 2-3 months. I call weekly for updates and each week it's the same thing a new negotiator is assigned who never calls me back so "managers" escalate my file to order the BPO...the same one that was allegedly ordered on 12/20/2008! I'm so distraught. When I orginally called them for help because my commissions were few and far between they told me to get another job because it wasn't their fault. One year later I told them that I'm so upset to be potentially losing my buyer and only shot at a short sale which will likely cause it to go into foreclosure and sherrif sale...I said that this will make my credit even worse that I will have to wait 7 years to buy again vs. the 2 years for doing a short sale the customer service representative said "what did you think was going to happen to your credit when you filed Bankruptcy it's not our fault that it's wrecked"!!! I couldn't believe my ears. I'm an honest person who is a victim of the economy I was proactive about making things right finding someone to lease the place and then buyers and what do they do....lose my paperwork 3 times and completely blow me off!!! This is hands down the most unprofessional abomination of a company that I have ever dealt with!
Do you not have a 3rd party short sale mitigator assigned to your file? I think that would help keeping everything in order.
I don't understand all the difficulty with these things. If the agent really understands the process it should be a matter of when, not if.
My advice is if you can't even get a phone for loss mitigation or short sales, which is really quite easy, means that in the best interest of your client you should pass that file off to a more capable short sales negotiator. Or if you are the seller, then hire an agent. The bank absorbs the commission as part of the loss, hire help. I closed 4 short sales I accepted last year, all within 60 days of getting an offer.
Unfortunately my agent who calls herself a "short sale specialist" refers that aspect of the listing out to another person who charges a fee equivalent to 2 months of mortgage payments.....ahhhhh if I had that money I wouldn't be in the position that I'm in. 6 months of unemployment and a significant reduction in salary once re-hired has changed my life drastically.
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Boa loss mitt
Bank of America
