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I replace mine every 3 to 4 years, except one time when I dropped it and it cracked open. That was about a month after I had gotten it. Luckily, I had insurance on it.
Long story short when my phone co upgraded, it was such a hassle that they finally just sent me a Jitterbug phone . But I realized this phone will never get stolen. I've had 3 flat phones stolen.
I replace it every 2 years when the contract is over for a new FREE phone.
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