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This has happened to me on and off at Target, Walmart etc. and it's frustrating as it consumes my time and effort to get corrected.
Today I bought some nectarines and it rung up as $2.98/lb when it was posted at $1.78/lb, I bought only 1lb so I was out a dollar.
I did notice it while ringing it up that it was high but there was nobody around to ask so I did not want to hold up the line since I did not recall the exact price (who does?). Later I verified that it was indeed the wrong price, so I tried to go to Customer Service but of course there is an insanely long line there so I am not going to stand in it to recover my dollar.
Frustrating, how do you avoid such stuff? Do you write down the prices? keep a mental note (not reasonable if you have a ton of items) or do you track the total (may be a better idea?).
My belief is that if there is a pricing error they should actually give you the item for free...
Sometimes there is a fine print. Either member's club discount or special discount with purchases over $25. I don't think I have ever encountered incorrect pricing at the grocery store. Without a picture of the label, I would be hesitant to think they are incorrectly pricing at the registers.
It could be also that a wrong item code was entered at the register
Quote:
Originally Posted by k374
Today I bought some nectarines and it rung up as $2.98/lb when it was posted at $1.78/lb, I bought only 1lb so I was out a dollar.
there is no member price, this is Walmart and i've had this happen on many occasions and I have been refunded at the customer service acknowledging the incorrect price. Perhaps you just did not notice it.
If I'm at a standard checkstand, I keep an eye on the display as my items are being checked out, and if there is an error, I point it out immediately. Be attentive. (Recently a young checker rang up my Barlett pears as much more expensive quinces!)
If I'm at a self-checkout, I do the same, and call the attendant if the name or price seems to be wrong. (Recently I accidentally selected the code for "Red creamer potatoes" instead of "Red potatoes," and it was obvious--the price was twice what it should have been.)
There should be an attendant nearby at a self-checkout. Be patient if you have to wait a minute or two for the attendant to show up, because after all it's much easier to fix an error at the moment than to come back later. Whenever I've made or found an error, it has been corrected to the right price. It is unreasonable to expect to get the item for free.
there is no member price, this is Walmart and i've had this happen on many occasions and I have been refunded at the customer service acknowledging the incorrect price. Perhaps you just did not notice it.
I always keep track and if overcharged I always ask what their overcharge policy is. Usually they will give me one product for free and then charge the rest at the correct price. But yeah, you have to check the fine print for club prices, etc.
This probably isn't an option at every store, but I use one of those hand scanners where you scan your groceries as you go (basically you are ringing yourself up as you shop). So I can see immediately if there is an issue. It's also nice because I get to see the running total of all my groceries. At the end of the shopping trip, you scan the "checkout barcode" and pay.
This probably isn't an option at every store, but I use one of those hand scanners where you scan your groceries as you go (basically you are ringing yourself up as you shop).
With some retailers, if you have their app and a member of their shopper program, you can check pricing on items by scanning the bar code with your smart device. Since it's connected to the same system as their registers, you can tell right away if something is scanning wrong.
Sadly, some retailers would rather give out some free items each day versus having a person go bar code by bar code to make sure all prices are correct and displayed correctly. In other cases, they figure a couple cents mistake may not be caught by the bulk of consumers or those consumers just wont; say boo over a few pennies. Loosing a hundred dollars in free items or return of overcharge while making triple that amount with uncaught or unchallenged overcharges is worth the rare chance of being caught by the regulators.
What do I do? I watch the scanner and if it rings up wrong, I get it fixed immediately.
If you are using the self-check-out line, don't worry about making people wait while you get it fixed. They all know that the self scanners don't work well and they have deliberately chosen to stand in that line, so they should be expecting to wait while errors are fixed.
This has happened to me on and off at Target, Walmart etc. and it's frustrating as it consumes my time and effort to get corrected.
Today I bought some nectarines and it rung up as $2.98/lb when it was posted at $1.78/lb, I bought only 1lb so I was out a dollar.
I did notice it while ringing it up that it was high but there was nobody around to ask so I did not want to hold up the line since I did not recall the exact price (who does?). Later I verified that it was indeed the wrong price, so I tried to go to Customer Service but of course there is an insanely long line there so I am not going to stand in it to recover my dollar.
Frustrating, how do you avoid such stuff? Do you write down the prices? keep a mental note (not reasonable if you have a ton of items) or do you track the total (may be a better idea?).
My belief is that if there is a pricing error they should actually give you the item for free...
I do like you did, OP; I watch as it's rung up, or if it goes by too fast, I'll ask at the end, "did it give me this week's discount for the ___?" or "Was a my club discount included". I also don't shop at stores that have long lines at customer service. That's not very good "service", is it, if they cut staff back to the point, that everyone needs to wait 1/2 hr. at the customer service desk?
It does help to have a good memory when shopping. Genereally, there shouldn't be errors, because all the weekly discounts get programmed into the cashier computers. IDK about the self-serve cashiering; it sounds like that's what you were doing: self-checkout, so there was no cashier to ask? I always wait in line for live cashiers, even if I only have a few items, and everyone else has huge carts. That's one way to avoid those errors.
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