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I think what probably has happened is that they hit a glitch with some scheduled update and had a higher than expected number of tests come in at the same time, hence the delay. They have FINALLY addressed this, barely, on their news feed, after numerous threads on the community site voicing frustration and irritation at their customer service recently.
I also think there was a SW release glitch. It could also be that some of their equipment malfunctioned and they had to get it repaired which threw the schedule off. I think it would be fascinating to tour their facility and see how they do what they do.
Veteran's Day is a holiday in California. So it actually took TWO business days to respond to your email.
You're assuming that I posted the OP the same day I sent in my email to 23andme. This is an erroneous assumption.
I sent the email at 6:29 am on November 6. I posted the OP November 11. I received a response from 23andme on November 11, which was five days after I sent it in. I noted this in post #2 of this thread.
This was six days after the email I sent in, which I sent in on a Wednesday morning before business hours. Veterans Day or no Veterans Day, I do think that a five day lag constitutes rather poor customer service. Add to that their unclear and misleading time frames in various places on their site, and it adds up to a pretty frustrating experience to many customers - I'm definitely not alone in my frustrations.
Last edited by KathrynAragon; 11-14-2013 at 03:08 PM..
Are you finding any people with Spanish surnames in your DNA Relatives list? You can definitely use that to get clues about your ethnicity while you are waiting. Your grandfather could have been a Mexican laborer who ended up in the midwest and changed his name, and maybe that is why you know so little about him, it was covered up and he tried to pass as an Anglo.
No, not a single Spanish surname that I can see. LOL, reading through these, I sound like the whitest person on the planet!
Literally, without exception, they are all UK names under the surname tab.
Hmmm.... I got 6 Smiths in Surname tab and nothing else. I wonder if my relatives all became super spies or just made up names for the test. If they just made them up then they are not a particularly creative bunch.
Hmmm.... I got 6 Smiths in Surname tab and nothing else. I wonder if my relatives all became super spies or just made up names for the test. If they just made them up then they are not a particularly creative bunch.
Very interesting. I have a TON of names in my surnames list. All of them are like the most common names in the world, which makes sense when you think about it. LOL.
The top ten are:
Walker
Patterson
Kirkpatrick
Berry
Thompson
Martin
Evans
Farmer
Jones
Sanders
The weird thing is - I only know of one of those names that close relatives have - Kirkpatrick.
"Are you almost done with the updates? My kit has been on step 5 of 6 for over 2 weeks now. I got my COA but not the actual genetic composition yet. I know you were doing updates and was wondering how much longer it should be."Yesterday at 15:12 near Commerce, GA
"We're not working on any updates that would delay you getting your results. However, the lab is very busy this time of year! Thanks for your patience." Yesterday at 15:50
Thank you for contacting the 23andMe Team. Upon reviewing your account, I see that you have not yet received your Ancestry Composition results. This delay is related to the work being done for the Ancestry Composition population updates. You can learn more about this update here:https://www.23andme.com/you/community/thread/24912/. This is temporary, and your results should be available shortly, however we do not have an exact time line.
We appreciate your patience as we update this feature."
Then today on their Newsfeed:
Quote:
Ancestry Composition results may be delayed for some customers because of upcoming feature updates.
I think what probably has happened is that they hit a glitch with some scheduled update and had a higher than expected number of tests come in at the same time, hence the delay. They have FINALLY addressed this, barely, on their news feed, after numerous threads on the community site voicing frustration and irritation at their customer service recently.
Spit? Really? That is amazing. All this time I thought you had to send them blood samples. (Another reason we have been waiting... )
I see runners spit on the sidewalk all the time and it has always grossed me out. Who knew all the bits of genetic and genealogical data about themselves they are plastering all over the areas where they run!?
Spit? Really? That is amazing. All this time I thought you had to send them blood samples. (Another reason we have been waiting... )
I see runners spit on the sidewalk all the time and it has always grossed me out. Who knew all the bits of genetic and genealogical data about themselves they are plastering all over the areas where they run!?
That is so way cool. Thanks.
You're welcome.
You will be surprised at how long it takes you to spit a sufficient amount into the little vial they send. My husband and I wouldn't even do it around each other! LOL and we swap spit all the time!
How DNA inheritance and other factors impact ethnicity
Sometimes ethnicity results may differ from what a person would expect based on their research. There are a few reasons why your ethnicity may not be exactly what you expected:
Your DNA is inherited through the generations
Even though about half of your DNA is inherited from your mother and half from your father, each half is variable and can result in many unique combinations. Since each parent may pass 0 to 50% of an ethnicity down to their children, when you factor that out over a few hundred years and several generations, you may share little or no DNA in common with a specific ancestor.
In the example below, there are four 2nd Great Grandparents who each have DNA that is 50% of a designated ethnicity. You can see that over time, due to the way that DNA inheritance works, your ratio of inherited ethnicity can vary significantly by the time their DNA reaches you.
Since everyone gets an equal number of genes, I'm wondering if this doesn't refer to the percentage of dominant genes, versus recessive ones.
Very interesting. I have a TON of names in my surnames list. All of them are like the most common names in the world, which makes sense when you think about it. LOL.
The top ten are:
Walker
Patterson
Kirkpatrick
Berry
Thompson
Martin
Evans
Farmer
Jones
Sanders
The weird thing is - I only know of one of those names that close relatives have - Kirkpatrick.
This even further makes me think that you will have a lot of shadow ancestry.
Kirkpatrick is somewhat new to me. I do know Farmer is southern US. At least certain branches.
The rest are all very common names. Coupled with your mtDNA haplogroup I predict a lot of non-specific and unassigned DNA in Europe.
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