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Old 11-29-2017, 07:49 AM
 
Location: NJ
15,816 posts, read 24,590,152 times
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What type of device? I get that error a lot on my windows vista computer. I also have android tablet and ipad with the app where I'll work on what's not working on my computer
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Old 11-29-2017, 12:42 PM
 
4,315 posts, read 3,826,259 times
Reputation: 13153
It's gotten worse I can't even get into look at my tree without Error 500 now. I have an Acer Chromebook.
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Old 11-30-2017, 03:19 AM
 
Location: NJ
15,816 posts, read 24,590,152 times
Reputation: 15659
Quote:
Originally Posted by Sarahsez View Post
It's gotten worse I can't even get into look at my tree without Error 500 now. I have an Acer Chromebook.
how old?
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Old 11-30-2017, 06:12 PM
 
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Quote:
Originally Posted by Roselvr View Post
how old?
Two months.
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Old 11-30-2017, 06:53 PM
 
4,315 posts, read 3,826,259 times
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I have an error report in. Maybe they can troubleshoot the problem for me.
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Old 12-01-2017, 12:33 AM
 
Location: Canada
4,893 posts, read 3,307,492 times
Reputation: 6263
I suggest deleting your browser history and then rebooting your computer.
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Old 12-01-2017, 08:48 PM
 
Location: Texas Hill Country
1,257 posts, read 747,012 times
Reputation: 3716
Sometimes you have to use a different browser for a few weeks. I switch back and forth between Firefox and Safari when Ancestry starts acting up.

But first I clear the history and restart the computer. If that doesn't fix it (usually does), then I switch browsers.
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Old 12-06-2017, 09:00 PM
 
Location: 5,400 feet
3,660 posts, read 3,208,833 times
Reputation: 5267
Quote:
Originally Posted by Arkay66 View Post
Sometimes you have to use a different browser for a few weeks. I switch back and forth between Firefox and Safari when Ancestry starts acting up.

But first I clear the history and restart the computer. If that doesn't fix it (usually does), then I switch browsers.
I recall reading somewhere on the Ancestry web site that Ancestry does not recommend using Safari. Many folks have posted complaints on the Ancestry message boards about problems with Safari.
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Old 12-08-2017, 11:25 PM
 
Location: Texas Hill Country
1,257 posts, read 747,012 times
Reputation: 3716
It's rarely a problem nowadays. Clearing the history almost always fixes the issue.
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Old 12-09-2017, 02:13 PM
 
4,315 posts, read 3,826,259 times
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I finally cleared the history and it worked. It was very frustrating for me. Thanks for the help!
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