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Old 11-29-2017, 06:49 AM
 
Location: NJ
12,620 posts, read 22,567,197 times
Reputation: 11518

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What type of device? I get that error a lot on my windows vista computer. I also have android tablet and ipad with the app where I'll work on what's not working on my computer
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Old 11-29-2017, 11:42 AM
 
3,980 posts, read 3,471,950 times
Reputation: 12293
It's gotten worse I can't even get into look at my tree without Error 500 now. I have an Acer Chromebook.
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Old 11-30-2017, 02:19 AM
 
Location: NJ
12,620 posts, read 22,567,197 times
Reputation: 11518
Quote:
Originally Posted by Sarahsez View Post
It's gotten worse I can't even get into look at my tree without Error 500 now. I have an Acer Chromebook.
how old?
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Old 11-30-2017, 05:12 PM
 
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Quote:
Originally Posted by Roselvr View Post
how old?
Two months.
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Old 11-30-2017, 05:53 PM
 
3,980 posts, read 3,471,950 times
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I have an error report in. Maybe they can troubleshoot the problem for me.
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Old 11-30-2017, 11:33 PM
 
Location: Canada
4,342 posts, read 2,987,690 times
Reputation: 5688
I suggest deleting your browser history and then rebooting your computer.
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Old 12-01-2017, 07:48 PM
 
Location: Texas Hill Country
1,043 posts, read 590,419 times
Reputation: 3063
Sometimes you have to use a different browser for a few weeks. I switch back and forth between Firefox and Safari when Ancestry starts acting up.

But first I clear the history and restart the computer. If that doesn't fix it (usually does), then I switch browsers.
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Old 12-06-2017, 08:00 PM
 
Location: 5,400 feet
2,941 posts, read 2,835,820 times
Reputation: 4329
Quote:
Originally Posted by Arkay66 View Post
Sometimes you have to use a different browser for a few weeks. I switch back and forth between Firefox and Safari when Ancestry starts acting up.

But first I clear the history and restart the computer. If that doesn't fix it (usually does), then I switch browsers.
I recall reading somewhere on the Ancestry web site that Ancestry does not recommend using Safari. Many folks have posted complaints on the Ancestry message boards about problems with Safari.
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Old 12-08-2017, 10:25 PM
 
Location: Texas Hill Country
1,043 posts, read 590,419 times
Reputation: 3063
It's rarely a problem nowadays. Clearing the history almost always fixes the issue.
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Old 12-09-2017, 01:13 PM
 
3,980 posts, read 3,471,950 times
Reputation: 12293
I finally cleared the history and it worked. It was very frustrating for me. Thanks for the help!
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