I've had great experiences with several lines but there's one I'd strongly suggest you
avoid at all costs. I won't name them by name, but here's a hint:
April showers bring...
Not enough space here to detail all they things they messed up on my one and only move with them. Here are a few:
~ Sent a small truck even though I'd been promised a full-size one. When I asked them about it, they denied it was too small ("We're professionals, we know how big a truck we need"). At 4pm, they told me, "This truck is too small for all your stuff. Call the office and get another one". Of course, by 4pm it was too late to reach anyone in the office. And why was it
MY responsibility?
~ Flat out lied when they told me they'd be packed and on the road by 4pm. See point above.
~
Dropped my dining room table on the
brick walkway while I was watching. When I protested, I was told, "Pfffft we have Magic Markers -- you'll never be able to find the scratches".
~
Stood on my dining room table to load boxes into the upper areas of the truck (my neighbor saw them do that one).
~ Scratched up the top of my husband's
one-
month-
old car (they loaded it into the truck with the rest of our things rather than shipping it by car carrier).
~ Handed me a bill after everything was loaded on the truck. It was $3000 over what I'd been quoted as a not-to-exceed price. Told me, "Look, we have your stuff; do you want it back or not?". In other words, your stuff is now being held hostage and the ransom is an additional $3000.
~ As I was attempting to read above-mentioned bill, I was ordered, "Don't read it, just
sign it!".
~ As a lovely parting gift, drove the fully loaded truck across part of my neighbor's lawn as I watched. My neighbor lived across the street, so that tells you this was no accident.
And this list just scratches the surface of what they did. I will never, ever use them again. My jaw still gets tight whenever I see one of their trucks on the road and this incident happened nearly a decade ago.
Funny note (if there can be a funny note in all this). When interviewing a mover for a subsequent move, I related this story but didn't name the offending company. The representative of the new company said, "Heh who'd you use, <offender company>?"
I guess their reputation precedes them in the moving industry
.
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