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Old 08-13-2022, 09:26 PM
 
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Does anybody have experience using Express Scripts? The plan says that long-term meds can only be filled at the local pharmacy 2 times, and after that you must mail-order them. A lot of internet reviews are negative and some complain about meds getting lost in the mail or being mailed late. I have a family member who takes very important medications so this is worrying.


I found a webpage from Express Scripts saying that a local retail pharmacy like CVS can handle the mail-order process for you. I'd just drop the script off at the pharmacy like usual and pick it up there in a week or so. But my local CVS' head pharmacist didn’t know anything about it.



Does anybody have experience with Express Scripts generally, or specifically using the retail pharmacy delivery option? I’m hoping that letting a major network like CVS handle the delivery function would decrease the odds of things getting lost.

Last edited by Mario1985; 08-13-2022 at 09:35 PM..
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Old 08-14-2022, 10:36 AM
 
Location: Elsewhere
78,771 posts, read 72,819,344 times
Reputation: 100056
Quote:
Originally Posted by Mario1985 View Post
Does anybody have experience using Express Scripts? The plan says that long-term meds can only be filled at the local pharmacy 2 times, and after that you must mail-order them. A lot of internet reviews are negative and some complain about meds getting lost in the mail or being mailed late. I have a family member who takes very important medications so this is worrying.


I found a webpage from Express Scripts saying that a local retail pharmacy like CVS can handle the mail-order process for you. I'd just drop the script off at the pharmacy like usual and pick it up there in a week or so. But my local CVS' head pharmacist didn’t know anything about it.



Does anybody have experience with Express Scripts generally, or specifically using the retail pharmacy delivery option? I’m hoping that letting a major network like CVS handle the delivery function would decrease the odds of things getting lost.
My employer switched to Express Scripts for long-term meds some years ago, before I started taking my levothyroxine in 2013. (I retired in 2016 but still have the same benefits). I get the meds like clockwork every three months. Not once have they been lost. As a matter of fact, I get a call and/or email when the scrip is being shipped. Also, they have never been late. I am just finishing my last container and have had the new one for more than a month.
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Old 08-14-2022, 10:51 AM
 
Location: OH>IL>CO>CT
7,040 posts, read 11,873,550 times
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FWIW, I have been getting 1 drug via mail-order refills from ES for the last 9 years with no issues re mail. I get 90 day refills every 3 months. Get email reminders if a refill needs ordered, or a renewal needs OK'd by doc office. Also get email with tracking number when refill ships.

On my Medicare Advantage plan, using ES, my Tier 1 co-pay is Zero (and no ship cost). If I used a local drugstore, co-pay would be as much as $27

As always, YMMV
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Old 08-14-2022, 12:00 PM
 
Location: near bears but at least no snakes
25,622 posts, read 25,517,677 times
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I'm relieved to read these good reviews. I just went with Express Scripts for dh and was wondering. They had me call CVS and ask for only 1/2 the number of pills and call his doctor and ask him to write a prescription to Express Scripts. Waiting to see if it worked. Hopefully!
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Old 08-14-2022, 03:27 PM
 
2,285 posts, read 878,273 times
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Quote:
Originally Posted by in_newengland View Post
I'm relieved to read these good reviews. I just went with Express Scripts for dh and was wondering. They had me call CVS and ask for only 1/2 the number of pills and call his doctor and ask him to write a prescription to Express Scripts. Waiting to see if it worked. Hopefully!
I dont know about Express Scripts but am very familiar with Caremark the mail order arm of CVS. Very bad experience with Caremark recently. Make sure you pay attention to when those prescriptions expire. If Express is anything like Caremark, you need to know that piece of info to protect yourself, and do NOT trust that the co is going to ask the dr for a renewal in time so you dont run out of meds!
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Old 08-15-2022, 06:42 PM
 
Location: USA
6,317 posts, read 3,154,170 times
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I use Express Scripts. Excellent service. Never have had meds lost in the mail. I only use CVS for non-recurring meds I need immediately. I use Express Scripts for all recurring meds (orders are always for 90 days) or those that can wait a week or so.

Refills are done online and I receive the meds in a few days.

New scripts are sent from doctors' offices directly to Express Scripts. New scripts take about one week after they receive it to send out the meds.

If an existing script does not have any refills left, they contact the doctor directly and request a new script. All seamless to the patient.

You can also set up auto-refill and they will send the meds as your home supply gets exhausted: they send the new meds about 2 weeks before you run out.

You can price any drug at any dosage online before you place the order.
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Old 08-16-2022, 09:17 AM
 
Location: Black Forest, CO
1,804 posts, read 2,864,630 times
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I had Express Scripts previously and had no problems at all with it. I even had to call and speak to pharmacists there a few times and it was easy to reach them.
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Old 08-18-2022, 06:31 PM
 
15,594 posts, read 10,623,941 times
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All I can say is thank God I turned down the job offer at ES and went to Humana
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Old 08-18-2022, 08:12 PM
 
Location: Bellevue
2,059 posts, read 2,230,562 times
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You can go to the Medicare.gov site to see ratings for the plan.

Don't see any with 5*. Some have 4*. A few have 3*-to 3.5*

At least Express Script is not in the 2* category.

Not sure if this differs by zip code. Your results could be different. The site is meant to price & compare plans available to you. Enter your prescription information for the best results.
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Old 08-19-2022, 12:04 PM
 
Location: USA
6,317 posts, read 3,154,170 times
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Quote:
Originally Posted by beezle1 View Post
I had Express Scripts previously and had no problems at all with it. I even had to call and speak to pharmacists there a few times and it was easy to reach them.


I've had the same experience. I think I've been with them for more than twenty years. Back to the old Medco days.


Very easy to speak with a pharmacist.

Very easy to refill. (Refill online or set up auto-fill)

Very easy to renew (they directly notify your physician that a renewal is needed)
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