I heard this author being interviewed on NPR, and it sounded very interesting:
How to Access the Best Healthcare - The Leonard Lopate Show - WNYC
Too many Americans die each year as a result of preventable medical error — mistakes, complications, and misdiagnoses. And many more of us are not receiving the best care possible even though it’s readily available and we’re entitled to it. The key is knowing how to access it.
THE PATIENT'S PLAYBOOK