ptjudi (pain, doctor, clinic, ears)

[ptjudi]

Hi, I am new here but I have a question. My primary doctor referred me to a pain management clinic so I
scheduled an appointment, however, early that morning I was having a flare up of my M.S. and also realized I was over booked for another appointment. I called the pain management and cancelled, I had never been there before and the girl who booked the appointment never mentioned anything about a cancellation fee. When the office finally returned my call the lady said there would be a $100.00 non-refundable fee or a $150.00 refundable fee for a rescheduled appointment. I told her that nothing had been told to me over the phone (also no paperwork by mail or email) and she said they had recently changed their policy. I could not believe my husband gave the credit card for the reschedule. I have recently looked online and others are saying they never received their $150.00 back and I am quite annoyed and concerned. This makes me have to go to this doctor at least once, but I would rather call my bank and take the amount off and go to another doctor. I simply could not believe her when I said to her that even though I had no knowledge of anything about the fee, she simply said that they changed. Is there anything I can do, like I said I have done some
research and really am concerned about this clinic. Sorry this is so long.

[adventuregurl]

So you think they should be out the money when you cancelled at the last minute? What doctor doesn't charge for a last minute cancellation?


Please take responsibility for your actions.

[jaminhealth]

Stuff happens and last minute cancellations happen, but this seems to be SOP with doctors/providers. Some more $$$ than others. The D.O./D.C. I'm seeing now has lesser fees for cancellations. Time is scheduled for patients and we need to be there.

These fees weren't charged years ago, welcome to the New World.