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Old 10-10-2015, 07:42 PM
 
367 posts, read 321,862 times
Reputation: 177

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Hi- Just picked up my car from the body shop. I got wedged in a parking spot next to a cement pole- rear passenger door was pushed in, paint totally scratched and molding scratched as well. Went to a local place and they gave me an estimate for $800. Decided to pay out of pocket since deductible is $500. I was shocked when I picked it up after waiting 7 DAYS (they told me 2-3 days) and the bill was $1100. But, the worst part was- the repair is not satisfactory. The molding is peeling off and does not seem to fit against the car and the door is not even with the front door.There is also an area near the molding that is peeling where you can see they did not push it out (reason molding is peeling off). The paint is also a different color (is sparkly and not matte). The guy said, "I did the best I could, but you really needed a new door". WHAT?!? You failed to mention that??? I would have been fine with getting a new door if repair was done properly.The car is leased and now I am totally worried about turning in the car like this. Will Honda notice this and charge me? Do I have any remedy w this shop? please see pics and give me your thoughts.Maybe it's not as bad as I think, but I realy feel for $1100 they should have returned me the car as it was originally.PICS are sideways- sorry! Thanks!
Attached Thumbnails
2014 HONDA CRV Repair- Is this Satisfactory?!-img_9257.jpg   2014 HONDA CRV Repair- Is this Satisfactory?!-img_9255-1-.jpg  
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Old 10-10-2015, 08:54 PM
 
Location: East of Seattle since 1992, originally from SF Bay Area
36,926 posts, read 67,268,850 times
Reputation: 43249
You got ripped off by a shady shop. Always get 3-4 estimates, and throw out the low one, because it will almost always end like this. In our state and many others, the law requires your approval if they go more than 10% over the estimate. Yes, Honda will charge you at their rates if you return it that way.
I would suggest fighting the best you can to get them to either fix it right or give back your money, and at the very least you should post reviews on all of the sites like yelp and auto repair ratings. If you fail, you should still get it fixed at a reputable shop, then take that receipt and good clear pictures of the entire mess to small claims court to get the $1,100 back.
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Old 10-10-2015, 09:08 PM
 
367 posts, read 321,862 times
Reputation: 177
Thanks and yep- I went with the low one. Oddly enough- they had great online reviews. Thanks again.
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Old 10-11-2015, 04:03 PM
 
4,948 posts, read 17,753,125 times
Reputation: 2896
did happen do my neighbor her door got smashed the person left but the son did return. she had insurance and it was a door that got replaced. It took almost one week but looks good also it was a few thousand dollars. they should return your money or at least most of it. have another body shop look at it and price it for a door.
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Old 10-12-2015, 10:28 AM
 
4,948 posts, read 17,753,125 times
Reputation: 2896
Quote:
Originally Posted by jego914 View Post
Thanks and yep- I went with the low one. Oddly enough- they had great online reviews. Thanks again.
I once had a car and the door was banged and the paint also however I did it. I also had the car fixed myself and paid. The car was one mess anyway I did complain and they did offer to redo it and I said no.

I wrote into the attorney general and said I trusted them to do the job correct got the money back.

Then had the door fixed the right way and did learn my lesson.
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Old 10-12-2015, 11:20 AM
 
15,872 posts, read 21,944,313 times
Reputation: 18283
Most online reviews are written by friends and family to boost business.
No, that is unacceptable, even without paint and such. Those gaps will show when selling the car and savvy buyer - or dealer appraiser - will clearly see vehicle was poorly fixed. Top this with paint mismatch. "best I could" is very lame excuse.
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