They said they were suing but as you noted there is no mention of any testing done. Seems to me this would be open and shut case if the electric company was at fault.
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I guess this is why I don't watch pseudo 'News Videos'.
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This was proabaly the teaser for the half hour, "Couple claims they are being shocked, story coming up".
Another example of entertainment journalism, first question out of the mouth of the journalist should have been to ask them if they had any testing done or some kind evidence other than a simple claim. If not move onto another story but of course a real story may not sell.