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So I bought a new faucet and arranged for the store to send a plumber for the installation. Charges were $100 plus $50 because my house is older than from 1978. The faucet was installed, but a leak developed from where a large pipe goes into the wall. The plumber said he would have to return the following day and couldn't repair it for free, but would do it for a fair price. Price was $150. So far all this has cost $300 plus the $79. cost of the faucet. I didn't check the job before paying so didn't realize he left a mess. There's a half inch of space left around where the pipe goes into the wall and some of what was torn out is sloppily patched, but not nearly all. One of my hand towels was used to catch water from the leak and was put into a bowl I'd had on the floor. Then the wadded up towel is covered with debris from where he made the hole in the wall. Some debris is also on the carpet....a pile of white granules. ]
The store will be calling for my report on their plumber. I'm hoping it means the mess will be cleaned up and I get a refund of the second bill. What are the chances of that happening?
A plumber is not a drywall patcher/painter nor is he a cleaning woman!
And being the rates they charge by the hour, it would be MUCH cheaper to hire a handyman to patch the hole and paint - and a cleaning person to clean up the mess. (Painters are not cleaning people either.)
Fixing and remodeling requires tearing holes in walls and making a BIG mess.
I had issues with Lowe's contractors in the past. Started with the local store manger, escalated it to the regional manager (called another store manger and told him why I need name/number) and got things done. Frustrating but to my satisfaction.
A plumber is not a drywall patcher/painter nor is he a cleaning woman!
And being the rates they charge by the hour, it would be MUCH cheaper to hire a handyman to patch the hole and paint - and a cleaning person to clean up the mess. (Painters are not cleaning people either.)
Fixing and remodeling requires tearing holes in walls and making a BIG mess.
The workman who come to my house leave it in the same condition they found it in, meaning they clean up whatever mess they make. That is considered part of the job.
I actually had a recent job done involving some carpentry work, so there was sawdust on the floor. I told the worker to just leave it, because I was going to be doing some cooking afterwards and was going to wait to vaccuum and wash the floor after that. His boss happened to stop by for something else and saw the sawdust on the floor and was about to blow his top when I explained that I had asked that it be left that way.
The workman who come to my house leave it in the same condition they found it in, meaning they clean up whatever mess they make. That is considered part of the job.
I actually had a recent job done involving some carpentry work, so there was sawdust on the floor. I told the worker to just leave it, because I was going to be doing some cooking afterwards and was going to wait to vaccuum and wash the floor after that. His boss happened to stop by for something else and saw the sawdust on the floor and was about to blow his top when I explained that I had asked that it be left that way.
I've had many workmen in my home over the years and none have ever left a mess for someone else to clean up until this recent job. Thanks.
This job was with Lowes and a man called this afternoon for my assessment of the plumber's work. I told him about the mess and he came to my home with a camera. I'm only 5 or so miles away. Took pictures and will talk to the plumber owner probably Monday morning. He said the mess will be taken care of and he apologized. So I'm feeling much better about it all.
I'm glad you have gotten some positive response so far, and I hope they follow through and actually take care of it.
But for future reference, I would recommend finding your own tradespeople including a good all-around handyman. Try Nextdoor.com or local facebook groups, talk to your neighbors, if you attend a church or some other institution in your community, ask for references there.
You will be much better off than being at the mercy of some random subcontractor sent out by one of the big box stores.
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