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Old 06-17-2015, 09:22 PM
 
392 posts, read 756,476 times
Reputation: 212

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Hello,

Today we received our water bill and it was too high that when I checked the daily usage found it to be triple what we usually use on the hottest month of the year.
We checked the water meter and was totally covered with water the we started shutting off all valves. We shut off the sprinkler valves and the main water valve but the meter is still running.
Since memorial weekend rain and I've been noticing damp areas in the front yard and I wasn't sure that was from all the rain or something wrong with the sprinkler. I thought if it's the sprinkler then the meter would stop by shutting off the valves but it didn't.

I donno what should I do first to fix this, call water company or a plumber or the sprinkler guy? Can this be covered under flood insurance or home insurance?

I would really appreciate your help.
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Old 06-17-2015, 09:45 PM
 
676 posts, read 934,179 times
Reputation: 492
Sounds like you have a leak near the meter. It it is on the water company side, it is their problem and will fix it. If it is on your side (which it sounds like it is), it is your responsibility and you need to call a plumber.
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Old 06-17-2015, 09:50 PM
 
392 posts, read 756,476 times
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Quote:
Originally Posted by ilikeme View Post
Sounds like you have a leak near the meter. It it is on the water company side, it is their problem and will fix it. If it is on your side (which it sounds like it is), it is your responsibility and you need to call a plumber.

thank you, do you need a special plumber for this kind of problems?
do you know if we can shut off the small valve in the meter box or is it illegal?
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Old 06-17-2015, 11:16 PM
 
860 posts, read 1,588,143 times
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Quote:
Originally Posted by NY to LA View Post
thank you, do you need a special plumber for this kind of problems?
do you know if we can shut off the small valve in the meter box or is it illegal?
Any reputable licensed plumber can do the job. It probably won't be cheap because a lot of digging is involved.You can shut off the water at the meter, but you won't have any water for shower, dishwashing, toilets, etc. in the house.

If you're in the City of Houston, you can call the water dep't and they'll come out check the meter to see if the leak is on their side. However, they are swamped (!) right now so it may take several days before they get there. If you have a plumber check it out, he'll likely be there sooner but will charge for the service call.
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Old 06-17-2015, 11:27 PM
 
Location: Houston, TX
2,052 posts, read 5,880,513 times
Reputation: 1298
You can certainly turn off the water in the box as that is the main shut off. That is how the plumber will shut off the water to work on it. Any plumber should be able to fix the leak.

We had the same issue in our first house. It had a 40' plastic pipe from the meter to the house, between ours and the neighbor's driveways. The prior owner planted a tree right by the pipe, and as it grew, the roots broke the line. I ended up digging a trench around the tree and replaced most of the plastic pipe myself for less than $40, including buying the pipe cutter, pipe, joints and glue. It was easier to just run a replacement pipe than to try and find the leak and repair it.

Good luck on getting it fixed!
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Old 06-18-2015, 04:55 AM
 
638 posts, read 595,574 times
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I just had a broken sprinkler head, and had a $500 a month water bill (usual since its a vacation home is $50!). It cost me about $1000 over 3 months. Water company came and shut off the water very quickly, and I had a gardner go and replace the valve head.

The did mention that because the ground is so dry lots of leaks go undetected because the ground just sucks it away so surface water isn't always visible. Get a plumber in asap, especially if your water company is one of the slower ones, and see if he can check if anything else is leaking. -If he fixes the leak, and all taps etc are shut off inside and the meter is still wizzing away then you have another problem...
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Old 06-18-2015, 05:19 AM
 
392 posts, read 756,476 times
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Can someone please recommend a good trusted plumber in Houston area.
It's most probably on our side as there is water accumulated around the pipe going to the house and the sprinkler main pipe. They are both in s flower bed with a big tree, maybe it grew and broke them.
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Old 06-18-2015, 06:50 AM
 
Location: Johns Creek, GA
17,482 posts, read 66,171,582 times
Reputation: 23640
How old is the house?

You could be one of the hundreds of thousands that have/had "blue poly".
If that is the case, it can be replaced WITHOUT digging up the whole yard. They use a cable with a ripper and pull a new pipe through the old pipe- the only digging is at both ends.
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Old 06-18-2015, 08:24 AM
 
392 posts, read 756,476 times
Reputation: 212
Its seven years old
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Old 06-18-2015, 10:32 AM
 
Location: Johns Creek, GA
17,482 posts, read 66,171,582 times
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Quote:
Originally Posted by NY to LA View Post
Its seven years old
No blue poly-
It's probably just PVC.
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