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I had Vinyl l flooring installed in my basement. It was Vinyl sheet. But now I can see all kinds of lumps and wrinkles. Is this to be expected or a poor installing job?
Should I call them back? It is home depot.
It has been in for a month and I can only see the wrinkles when the sun is shining.
If it is Home Depot, call back. They subcontract out to subcontractors. They may not even know who did your job. Log your conversations as managers change as the wind blows. Log the contact phone numbers. DO THIS. We did this when our kitchen remodel went wrong. Ended up sending a 20 page log to their CEO and the manager of the local HD. Long story short, a training video was made of the mistakes made and a total refund of labor costs was made. I won't buy a paint brush there now.
Who was responsible for the surface preparation?
For instance, did you have it laid on bare concrete?
It was laid on bare concrete. If there was surface prep I wasn't aware of it. I assumed they would do it. I originally purchased it in the store but the materials I wanted wouldn't work with the floor. At that point I was flying blind because I was dealing with the internet department.
So I have zero paperwork from them. Though I do have the contractor info.
I had Vinyl l flooring installed in my basement. It was Vinyl sheet.
But now I can see all kinds of lumps and wrinkles. Is this to be expected or a poor installing job?
Should I call them back? It is home depot.
It has been in for a month and I can only see the wrinkles when the sun is shining.
Quote:
Originally Posted by EmilyFoxSeaton
When I first looked at it I thought it was great.
Is there anything I can do? .
Are the circumstances there different now than in Sept when you last asked?
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In short... it's all about the underlay surface.
Concrete just isn't smooth enough.
...need to invest in some cover up for the wrinkles
You need to invest in getting it all up and then having some sort of leveling/smoothing product
put down (that's a whole other thread)... then you can go back to installing laminate.
Or maybe put down carpet over it.
Or just learn to accept it as is and live with it.
Or maybe put down carpet over it.
Or just learn to accept it as is and live with it.
That sounds bout right. It is in a basement and I just don't want to invest a ton down there. I have decided to put some furniture over one part of it and carpet tile on the other.
I installed vinyl sheet flooring from Home Depot in the kitchen area of our family room because the wood floor needed to be redone and we weren't ready to do that yet. It's on a level that's about 5 ft above ground and I followed their installation directions exactly. When I first laid it down it was absolutely flat on the floor, now you can see ripples in certain areas and I have no idea why. I know it's not due to moisture.
I don't care though because we're going to rip it up anyway and redo the wood floor underneath but with a situation like yours, I'd get Home Depot back there to fix it even if they have to upgrade you to a better vinyl product to make you happy. If it's laid on uneven cement it shouldn't lift up.. it should settle into the lower parts of the concrete.
Keep complaining and don't stop until you're satisfied. Go over heads if you have to but don't settle for less than quality service. You paid for quality service.. don't settle for less.
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