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Old 08-30-2011, 02:00 PM
 
Location: Clear Lake Area
2,075 posts, read 4,446,256 times
Reputation: 1974

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Reminds me of this clip from a few years ago:


A Comcast Technician Sleeping on my Couch - YouTube
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Old 08-30-2011, 03:30 PM
 
Location: Where nothing ever grows. No rain or rivers flow, Texas
1,085 posts, read 1,581,122 times
Reputation: 468
Quote:
Originally Posted by Dopo View Post
How's "monitoring dispatch radio" going to fix people's internet/phone problems that they've been waiting for weeks?
I know americans are lazy, but they cant be this lazy. For all you know these people actually live in their trucks. Theres got to be an explanation why they look like theyre not doing their jobs. Probably a certain quota has been reached. The thing is these technicians are not as interested in getting your problems solved, thats the cable company/dispatchers job <- if this part actually works then there is no reason for the inefficiency in this day and age.
I've had Comcast before and I never had issues with the technicians. He took a long time installing and he was rushing to get to other customers (was being rushed by the dispatcher). They even sent another truck to help my technician out. hmmm come to think of it maybe the guys sleeping around are area team leads of some sort, helping each noob thru the radio
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Old 08-30-2011, 03:54 PM
 
15,632 posts, read 24,429,067 times
Reputation: 22820
I've never had issues with the Comcast techs either. As I've posted before, I feel as though I'm the only person in Houston who actually likes the Comcast service, the Comcast techs and the Comcast phone reps. The phone reps have especially always been very helpful.

I also like the Comcast Desktop Doctor, which can diagnose and fix some problems right on the desktop. I didnt even know about that feature until I read about it on C-D and then googled it to download it on my computer. It's helped me with connection problems several times.
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Old 08-30-2011, 04:03 PM
 
76 posts, read 112,221 times
Reputation: 119
I had the same problem with Comcast, every day it was internet and phone to be out of commission.
Techs. came out 4 times in a one week period to no avail, we were told it was a neighborhood
chain reaction, and all of the tanant's in our building were having this problem. We discovered that no one was having this problem, and they were told that if we have been targeted for compromised service, we would take legal action and resolve issuue in that manner. needless to say............it has been two weeks without any problems. I originally threatened with a class action lawsuit for charging their customers their FCC responsibility, that they are solely obligated to finance.
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Old 08-30-2011, 04:19 PM
 
Location: Tricity, PL
61,706 posts, read 87,101,195 times
Reputation: 131685
Comcast...

http://media.idahostatesman.com/smedia/2011/05/25/17/747-Severe_weather_ravages_Midwest___05.25.11_qpgU8vMG _013.embedded.prod_affiliate.36.jpg (broken link)

http://www.youtube.com/watch?v=6kQRFB-8cEs
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Old 08-30-2011, 04:27 PM
 
15,632 posts, read 24,429,067 times
Reputation: 22820
Well, I think a few people got their $20 credit that day.
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Old 08-30-2011, 06:20 PM
 
18,132 posts, read 25,282,316 times
Reputation: 16835
Some good reading about "Free market" and "Monopolies"


If cable firms act as monopolies, cities should be able to regulate - Boston.com (http://articles.boston.com/2011-05-15/bostonglobe/29546223_1_basic-cable-rcn-cable-service - broken link) - May 2011
IF THERE isn’t enough market pressure to keep basic cable rates from skyrocketing in Boston, the city should be able to step in and regulate them.
When the Federal Communications Commission took away Boston’s power to regulate basic cable rates almost a decade ago, the assumption was that competition for pay-TV services would hold prices down for consumers. That assumption has not panned out. Comcast Corp., the successor to Boston’s original cable franchisee, still dominates — not least because its former monopoly status conveys lingering advantages that hamper competition even now. Those advantages help explain why Comcast’s charges for basic cable — now $15.80 a month for a package of 35 channels, according to a city report — have risen by 75 percent since 2008.
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Old 08-30-2011, 08:01 PM
 
Location: Sugar Land
2,465 posts, read 5,792,275 times
Reputation: 2733
You kidding right? I will probably spend over an hour with bunch of IDIOTS trying to get $20 out of them? No WAY Jose....

Quote:
Originally Posted by texasfirewheel View Post
Ethan, did you request your $20 credit?
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Old 08-30-2011, 08:06 PM
 
Location: The Greater Houston Metro Area
9,053 posts, read 17,197,318 times
Reputation: 15226
Quote:
Originally Posted by ethanw View Post
You kidding right? I will probably spend over an hour with bunch of IDIOTS trying to get $20 out of them? No WAY Jose....
Right - is it worth your hour or more?????
They are betting - not!!!
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Old 08-30-2011, 08:08 PM
 
Location: Sugar Land
2,465 posts, read 5,792,275 times
Reputation: 2733
They're not worth 1 second of my time, attention or respect. Customer service for most of those monopolies went to the POOPER... Is really hard to find good, intelligent and articulate customer service in this country, is really hard.


Quote:
Originally Posted by cheryjohns View Post
Right - is it worth your hour or more?????
They are betting - not!!!
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