Problems with Comcast cable kicking in and out...... (laptops, modem, wireless)

[easybay]

So I have experienced the same problem with Comcast cable in 3 homes. The internet connection kicks in and out throughout the day - causing my computer to "clock". About once per week I have to disconnect the lines, wait a couple minutes, and then replug them in. I have purchased 2 routers, and that didn't help the problem - so is this the Comcast internet - or have just bought crappy routers?

[lcole07]

Have not seen the problem here. Using wireless to link 2 laptops,Vizo TV aps, and 1 Sony Dash. Getting 10 mgB at each location.

[easybay]

I think I'm going to go out and buy a different wireless router.

[lcole07]

I have had my router for at least 2 years. it's a D-Link 2310. We have moved it from Hobe Sound (Adelphia) to West Palm Beach (Comcast) and now in Orlando, we started with Brighthouse and went back to Comcast because of lower cost. Never had a problem with the router at any location. : https://www.google.com/search?rlz=1C...F-8&q=wbr-2310

[EHCT]

Instead of the router, you may want to look at the modem. If the modem is crappy then it doesn't matter how good your routers you connect to it are. Also, you may want to look at the cable connection leading into your house. I had internet and high-definitintion signal problems years ago in my home. Comcast sent over 3 technicians who were unable to adequately diagnose the problem. They went from blaming the splitters to saying my neighbor's cordless phone could be the culprit. It wasn't until I spoke with my brother (who works for another cable company out of state) that I was able to get the problem fixed. It turned out to be a bad aerial drop that caused the bad signal.

Because Comcast uses a lot of 3rd party technicians (at least in my area), their technical service is lackluster so I wouldn't totally rule out faulty installation. A bad signal coming in to the house will lead to all sorts of problems later down the line.

[easybay]

We've had this same problem in 3 houses in 2 states with Comcast. I got all new equipment when we moved to ca and have never resolved the problem. I even cancelled my Netflix because I could never get a steady enough signal to support the service. Very frustrating.

[easybay]

My router is a d-link dir-601.

[Asheville Native]

Originally Posted by easybay

I think I'm going to go out and buy a different wireless router.

It is more likely the modem, or the signal quality and signal strength reaching the modem. Bad connections, el-cheapo cable and splitters will give you problems. I have even had the cable between the house and the pole cause similar problems.

Get the model# off your modem then Google how to view the signal information is where you should start.

[easybay]

Ok - thanks. It was first a problem in a home we owned in TX. Then we moved to a rental in CA. Same problem. Now in our home we purchased in CA. All equipment was returned in TX, and when I got Comcast here in CA all new stuff. Then I bought a new router. Kind of a weird to have the same problem in 3 homes in 2 states. That's why I figured it may just be Comcast. The phone line does drop every once in a while. How would direct TV or ATT compare to Comcast? How could it be any worse?

[Asheville Native]

A Comcast tech has the equipment to check the signal quality, and find the problem. That is how a Charter tech found that the drop from the pole to the house was my problem several years ago.

Call them....