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Old 11-28-2007, 12:03 PM
 
4,271 posts, read 14,656,180 times
Reputation: 3412

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For the past week, my Internet connection has been going bezerk. I'm online, everything is fine and bam, I'm kicked out. This holds true for both my wireless and ethernet connection. At first it I could log out and log back in but now I have to turn EVERYTHING off, pull the modem wires out and hook everything back up! This is getting ridiculous! We tried my husband's desktop yesterday and the same thing happened. Basically our Internet connection is intermittent and I can't figure out why! I haven't done anything to my modem, router nor computer to "instigate" this problem. I hate going through tech support b'c they are useless. Can anybody give me some diagnositic advice? I know you can do something with "ipconfig" in DOS and release the IP address but Idon't know the actual command. Also, if I release the IP address will it try to find a new address when I try to connect again?
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Old 11-28-2007, 12:12 PM
 
Location: South East UK
659 posts, read 1,325,228 times
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foma,
Is your microfilter nearest to your phone inlet and or do you run an extension lead from the microfilter if so it has to be an extension lead for a modem, not an extension for the phone with a short modem lead.
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Old 11-28-2007, 12:20 PM
 
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Huh?! What's a microfilter?

We use a cable connection, not a phone line. I have no idea how to respond famenity so maybe I just made myself sound really stupid!
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Old 11-28-2007, 12:31 PM
 
2,218 posts, read 5,181,116 times
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Well ipconfig really just does what you can do by right clicking your connection in the bottom right and clicking repair.

But if you want to do the ipconfig then it is
ipconfig /release
then
ipconfig /renew
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Old 11-28-2007, 12:36 PM
 
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Ronzou - blech, and here I thought maybe that it wouldbe the solution to my prob. Thanks for the info though, I appreciate it!
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Old 11-28-2007, 12:44 PM
 
Location: Land of Thought and Flow
8,323 posts, read 14,411,184 times
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Here's what you should do to start:

1) Turn off everything (compy, router, modem)
2) Unplug the Router
3) Connect the computer directly to the modem
4) Turn on the modem and computer

If this fixes your problem, then the router has gone bad. If it is still intermittent, then contact the internet company to come test your modem. If the router is bad, all you have to do is go to the store and get a new one.
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Old 11-28-2007, 12:54 PM
 
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ahhh, but here's the rub: we bought one of those two in one modem/router. It's a Linksys.
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Old 11-28-2007, 01:02 PM
 
Location: Land of Thought and Flow
8,323 posts, read 14,411,184 times
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Quote:
Originally Posted by foma View Post
ahhh, but here's the rub: we bought one of those two in one modem/router. It's a Linksys.
Ooohhhhh.. BTW, I would never recommend the combination things. I've heard nasty stories. The only problem now, is that because you don't have the cable company's modem, they can't test it (modem) for you.

Depending on how old/new the device is:

I'd say to take it back and exchange it...
if it's too old for that, you could buy a new one (keep the receipt!) and do a switchout.
If it fixes everything, it's a well-spent investment.
If it doesn't work, take it back to the store, and have the cable company check the line.

Sorry I couldn't be more help. But usually, if the Repair or Ipconfig doesn't work, it's either the receiver or line.
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Old 11-28-2007, 01:08 PM
 
4,271 posts, read 14,656,180 times
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Oh well, thanks anyway. Our cable company doesn't provide a modem so we bought the Linksys that was on their recommended list. We were hesitant about the modem/router combo, too, but decided to give it a go and had no problems ... until now. We've had it for several months now so it's relatively new. <shrug> I just wish I could do some kind of diagnostic myself before calling the cable company or taking it back!
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Old 11-28-2007, 01:51 PM
 
Location: Land of Thought and Flow
8,323 posts, read 14,411,184 times
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Have you checked the Linksys website? I don't know for sure, but they might have some diagnostic software for the product that you could download for free.

Again, I'm sorry I'm not that much help...
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