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I stared my internet with Broadstripe with my own Docsys 3.0 modem. I did not have any issues with this.
The Astound took over broadstripe in our area. I am finding intermittent internet drop while working. This is not regular, but happening on and off.
We reached out to Astound customer service, who sent a tech to check. The tech reported to them, that out modem in not Astound compliant. They want us to sign up for their combo modem to resolve this issue.
We find many cistomer, who use their modem in our community , experience the same issue.
Astound says their modem is Docsys 3.1 and ours is Docsys 3.0, which is causing our intermittent internet drop issues.
I did not see a reason for minor version variance (3.0 to 3.1) can cause these issues.
It may look minor to you, but it's not IF you have gigabit speeds because 3.0 doesn't support gigabit.
What speed do you have? What is current equipment? It certainly could be true that yours doesn't work well with theirs. There should be a list somewhere of equipment they approve of.
Well if it's happening to everyone it probably isn't the equipment, however, your router is pretty old. Looks like released in 2013. Certainly wouldn't hurt to upgrade that.
DOCSIS 3.1
Compatible with most of our available speed tiers
32 Downstream Channels
Offers optimal performance, speed capability and stability Currently the Motorola MB8600 DOCSIS 3.1 is known to have problems connecting to the Astound Broadband network. Additionally, EURODOCSIS cable modems are not supported in the United States.
You need to get rid of that Docsis 3.0 modem and get a 3.1 modem. There is a big difference between the two. At some point, your ISP will force you to switch.
You need to get rid of that Docsis 3.0 modem and get a 3.1 modem. There is a big difference between the two. At some point, your ISP will force you to switch.
That's not true at all. There is almost no benefit to someone running 400m to upgrade to 3.1. Only someone running a gig or more is being handicapped by a 3.0 modem.
From Astounds own web page:
I have my own modem, but it is not 3.1 DOCSIS. Can I still use it?
If you wish to use your own modem, and it is not the recommended 3.1 DOCSIS modem you can use DOCSIS 3.0 with 32 downstream channels, however, to receive the following speeds, please note the limitations on performance for non 3.1 DOCSIS modems
Speeds up to 1 Gig (940 Mbps) – DOCSIS 3.1 modem. Maximum speeds up to 400 Mbps – DOCSIS 3.0 modem (32 or 24 channels down)
Maximum speeds of up to 250 Mbps – DOCSIS 3.0 modem (16 channels down) or better.
Currently the Motorola MB8600 DOCSIS 3.1 is known to have problems connecting to the Astound Broadband network. Additionally, EURODOCSIS cable modems are not supported in the United States
That's not true at all. There is almost no benefit to someone running 400m to upgrade to 3.1. Only someone running a gig or more is being handicapped by a 3.0 modem.
Ditto. The chipset technology the modem vendor uses is way more important than what DOCSIS version the modem is using. Unless the person's service is above 500Mbits d/l, DOCSIS 3.0 is perfectly fine.
If buying new anyway, then it'd be wiser to opt for a supported 3.1 modem, instead.
Always check with your ISP to see what makes/models they recommend, if buying your own. That is the key starting point when shopping for a new modem.
Heck, you could even call the Tech Support line of your ISP and check. They'd more than likely share what makes/models work the best, which ones to avoid, etc.
Like others have said, its time to upgrade your modem. I pulled this approved modem list from your provider's website and there are a lot that are mentioned here.
I have the very first one listed - the Netgear Nighthawk CAX80 which is on your list and it is a GREAT modem/router combo. I have have the Nighthawk CM2000 (modem only) and have ZERO issues/problems with it. I also use it with an Asus RT-AX86u router. LOVE this set up.
You are already doing the right/smart thing by having your own modem instead of paying for your provider's modem. You really just need to upgrade because, odds are, those "other people" you are talking to who say they have issues may also be using either an old modem (like you) or the company provided cheaper modem.
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