Sounds a bit mysterious but that is normal as quite a few information that can shed light to it, seemed to be missing. I have been under the weather so my IQ feels slightly lower than usual, somewhere between
Carl Spackler and
Biff Tannen.
Please share some info so those who are savvy can make some sense and chime in:
- What is the specs, age and type of your computer
- What OS are you using?
- Are you connecting to Internet via Ethernet or WiFi?
- What browser do you normally use?
- Have you tried another browser to check?
- Are you using any kind of VPN software?
- Have you ever done a system recovery on this machine? If yes, why?
- Has this machine ever been infected with malware or properly scanned for it? If yes, share details.
Google Drive is actually the only popular account that gives you 15GB storage limit just by having a Google account like a Gmail address, even Box caps it at 10GB while both OneDrive and DropBox caps free accounts at 5GB.
Due to its "collaboration" feature, it pretty much guarantees that it is not merely a syncing app. It should really, completely copy each file to its cloud servers. If you wanted to test this yourself, you could use a frivolous but larger size file (something at least couple of hundred MBs should be suitable).
Upload it to GD, once it appears there with the same size, delete (not just Recycle Bin) the original from your computer. Then see if you can download it back from GD and open/view/modify it.
You mentioned you signed on to 200GB plan, which based on the info on
this page, should give you access to free technical help from its experts (just to keep in mind as an option):
Quote:
Members who pay $2.99 per month, for example, have access to Google experts who can help with any Google-related questions, like how their products work.
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Hopefully, this much info will get the ball rolling for this thread and you.