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Old 03-25-2013, 08:16 AM
 
Location: TN/NC
35,081 posts, read 31,313,313 times
Reputation: 47551

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I received an offer Friday from "company A." It was a help desk position with the "potential to move into a help desk lead" position after ninety days. This is an FTE position starting at $16/hr with two weeks vacation, 401k, etc. It is about twenty miles from home.

"Company A" is a major provider of call center services for Fortune 500 clients and has a very negative reputation in the community for heavy turnover, extremely high stress, low pay, and hiring people that other employers may turn down. Both the recruiter and account manager of the staffing agency I'm contracting through, who actually have "company A" as a current client, had nothing but negative things to say about it, and estimated turnover on the service desk to be about 200% a year (they never hired for this position). Granted, the staffing agency has a vested interest in keeping me on my current contract, but I found it strange they would slam a current client like this if there weren't severe problems at the firm. My current supervisor said he wouldn't even interview candidates who have worked there. Everything I've heard about the place has been almost uniformly negative, but these rumors seem to based on the call center floor, not other departments at the company.

The staffing agency I'm currently contracting through came back and said they would pay $15/hr (coming from $12.30) and also pay me for the six major holidays to keep me with this client. The only reason I would stay is that the current job is low stress and I have a good relationship with my supervisor.

It breaks down like this:

New offer: $16/hr, FTE (includes vacation, insurance, 401k, etc), potential to move into lead (this would come with a salary bump, but not sure how much), supposedly high stress environment, employer has very negative reputation, longer commute (20 mi), walking into the unknown.

Current position: $15/hr W2 (no insurance, no vacation, no retirement, nothing) but paid holidays, may turn FTE at the end of December but no guarantee, much lower stress, client is held in higher esteem, shorter commute (10 mi), known quantity.

Given this, what would your decision be?
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Old 03-25-2013, 08:20 AM
 
Location: broke leftist craphole Illizuela
10,326 posts, read 17,432,497 times
Reputation: 20337
I'd take the job with company A. In my experience FTE is always better than permatemp. If you decide to stay with your temp job and take the counter offer get everything in writing and signed first. Temp agencies are notorious for promising you things then after you accept they have no idea what you are talking about.
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Old 03-25-2013, 08:59 AM
 
13 posts, read 31,209 times
Reputation: 15
Quote:
Originally Posted by Emigrations View Post
I received an offer Friday from "company A." It was a help desk position with the "potential to move into a help desk lead" position after ninety days. This is an FTE position starting at $16/hr with two weeks vacation, 401k, etc. It is about twenty miles from home.

"Company A" is a major provider of call center services for Fortune 500 clients and has a very negative reputation in the community for heavy turnover, extremely high stress, low pay, and hiring people that other employers may turn down. Both the recruiter and account manager of the staffing agency I'm contracting through, who actually have "company A" as a current client, had nothing but negative things to say about it, and estimated turnover on the service desk to be about 200% a year (they never hired for this position). Granted, the staffing agency has a vested interest in keeping me on my current contract, but I found it strange they would slam a current client like this if there weren't severe problems at the firm. My current supervisor said he wouldn't even interview candidates who have worked there. Everything I've heard about the place has been almost uniformly negative, but these rumors seem to based on the call center floor, not other departments at the company.

The staffing agency I'm currently contracting through came back and said they would pay $15/hr (coming from $12.30) and also pay me for the six major holidays to keep me with this client. The only reason I would stay is that the current job is low stress and I have a good relationship with my supervisor.

It breaks down like this:

New offer: $16/hr, FTE (includes vacation, insurance, 401k, etc), potential to move into lead (this would come with a salary bump, but not sure how much), supposedly high stress environment, employer has very negative reputation, longer commute (20 mi), walking into the unknown.

Current position: $15/hr W2 (no insurance, no vacation, no retirement, nothing) but paid holidays, may turn FTE at the end of December but no guarantee, much lower stress, client is held in higher esteem, shorter commute (10 mi), known quantity.

Given this, what would your decision be?
I'd stay where I'm at. Personally. I prefer to stay at a place I know that I get along with my supervisor (EXTREMLY IMPORTANT) and there is potential. Now if the current position has nothing promising for you like becoming permanent or any options.. then I'd worry... but if company A has alot of turnover etc then if anything were to happen to you now... you can always turn to Company A for backup. I'd just kindly tell company A that you have a commitment to fulfil and your time is not up yet but you'd appreciate the opportunity in the near future?

Good luck with whatever you chose!
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Old 03-25-2013, 10:24 AM
 
16,376 posts, read 22,490,585 times
Reputation: 14398
I vote with staying at current job. If you take the new job, chances are you will have NO job within 6-12 months. You might get fired or you might resign. Either way, it won't look good on your resume and it could cause issues getting future jobs. If you don't quit or get fired, you will be very unhappy and the stress could be causing you health issues. Furthermore, the commute is worse. Even if commute was the same, it's a no brainer to stay in current job.
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Old 03-25-2013, 11:16 AM
 
Location: SF Bay Area
13,520 posts, read 22,134,708 times
Reputation: 20235
There's a tradeoff between better compensation and greater stress and everyone's "tipping point" will be different but for me personally, a 7-8% bump (6.67% in salary + estimated bennies) in comp isn't enough for me to put up with the high stress level.
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Old 03-25-2013, 12:32 PM
 
Location: Portland, Oregon
10,990 posts, read 20,570,522 times
Reputation: 8261
Concurr.
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Old 03-25-2013, 01:43 PM
 
Location: SF
76 posts, read 127,751 times
Reputation: 121
I agree - stay in the current. Going to a place with a known bad reputation is not worth a dollar an hour, and you'll burn up way more time commuting as well. You'd likely end up leaving anyway after a while if the atmosphere isn't up to what you're already used to, even after a short time.
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Old 03-25-2013, 01:57 PM
 
2,718 posts, read 5,359,544 times
Reputation: 6257
If the turnover is that high, I'd stay put, hope for the best in December and if the full time gig doesn't come through, reapply to Company A.
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Old 03-25-2013, 03:28 PM
 
3,044 posts, read 5,002,336 times
Reputation: 3324
Permatemps generally don't move up the ladder. Are you ok with that?
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Old 03-25-2013, 03:56 PM
 
Location: Seattle, Washington
2,533 posts, read 4,604,417 times
Reputation: 2821
Stay put.

Commute isn't worth $1 an hour... Neither is the stress.
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