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Where I work HR is usually on time for interviews but people at the VP level up to our COO will keep them waiting for over an hour without so much as a word. Sometimes I think it is a game to see what type of abuse the applicant will take. Because meeting with senior management is usually the last step before being hired, most candidates will play the good solider and wait and wait and wait. Our COO will cancel appointments at the last minute even if the candidate is sitting in the lobby if he does not "feel it" after walking past the person. And people complain about HR!!
Wow, your COO does that. However, he probably wants accountability from others. What is an applicant sitting in the lobby supposed to do to make him feel it!?
OP, did you accept the apology with a "no problem" attitude or did you just agree to reschedule? I learned long ago when people apologize for poor behavior, never say something like "oh, that's OK, it's no big deal". Saying "I really appreciate the apology" signals that you were inconvenienced and didn't appreciate the cancellation w/o being rude.
Where I work HR is usually on time for interviews but people at the VP level up to our COO will keep them waiting for over an hour without so much as a word. Sometimes I think it is a game to see what type of abuse the applicant will take. Because meeting with senior management is usually the last step before being hired, most candidates will play the good solider and wait and wait and wait. Our COO will cancel appointments at the last minute even if the candidate is sitting in the lobby if he does not "feel it" after walking past the person. And people complain about HR!!
I disagree. The VP level on up have been some of the nicest, most polite and respectful people I have interviewed with. Not all the time but most of the time. While scheduling conflicts arise (it does happen as we have seen), they are usually the first to apologize and make good on it.
From my experience, it's usually middle-level management and HR that are typically the rudest and are the ones who are full of deceitful ego.
OP, did you accept the apology with a "no problem" attitude or did you just agree to reschedule? I learned long ago when people apologize for poor behavior, never say something like "oh, that's OK, it's no big deal". Saying "I really appreciate the apology" signals that you were inconvenienced and didn't appreciate the cancellation w/o being rude.
i simply said i understand. i didn't excuse it with "no problem... no big deal."
Yes, you're overreacting. Emergency situations happen and it's possible the exec who was supposed to interview you had either a family emergency, a personal medical emergency, or a business critical situation occurred that required their presence to resolve.
Quote:
Originally Posted by chilaili
Do you know exactly why it was cancelled? There could have been legitimate reasons that the admin wasn't prepared to share with you, eg: a family emergency. Maybe she could've presented in a nicer fashion, and yes it's frustrating that you got all the way there and then nothing, but stuff happens. Fingers crossed they reschedule and it all works out.
THIS. It's important to realize that they also may not be able to explain the exact reason why they had to reschedule - it could be confidential. Over the years, I've seen interviews rescheduled when interviewers had:
* been in a car accident/gotten food poisoning
* been called to the ER because of a very sick/injured child
* had to deal with an employee who expressed suicidal thoughts
* had to deal with a systems outage
* were summoned by the CEO to deal with something higher priority
* called to last minute, business critical meeting (i.e., decision was made to release a product ahead of schedule but without specific features, which features to cut?)
Since they've called you to reschedule, hopefully you've had some time to get your initial emotional response under control and can proceed in a professional manner.
My advice to you would be to let go of this incident - if you don't, it'll be obvious during the interview, and you don't want to be the candidate with a chip on their shoulder. Sure, it sucks that you had this experience, but you need to make sure you're not taking it personally. Focus on the fact that you're still in the running for this position.
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