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Old 03-11-2013, 11:37 AM
 
19 posts, read 28,940 times
Reputation: 32

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Hi, our policy with AHS is running out and my wife wants to switch to Colonial due to pricing and broader coverage. Reviews seem very mixed and scattered on Colonial thus wondering is any of you have first hand experience with them. If not, she was considering Old Republic. Any feedback on them in terms of service quality is much appreciated!
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Old 03-11-2013, 12:23 PM
 
11,138 posts, read 15,906,021 times
Reputation: 29611
Quote:
Originally Posted by SANDRUNNER View Post
Hi, our policy with AHS is running out and my wife wants to switch to Colonial due to pricing and broader coverage. Reviews seem very mixed and scattered on Colonial thus wondering is any of you have first hand experience with them. If not, she was considering Old Republic. Any feedback on them in terms of service quality is much appreciated!
I've had Old Republic since I bought my house in 2010 and have been pleased with their service so far. We've utilized them for several items including replacing a toilet and repairing/rebuilding an a/c unit, but the biggest item by far was with our 20-year-old Thermador combination double wall oven/convection oven/microwave. The top oven, which also functioned as a microwave and a convection oven, worked fine, but the bottom oven only worked as a broiler. One of the heating elements was malfunctioning and it would not operate in regular bake mode. Not a major issue for us (especially since we don't cook often), but still something we wanted repaired.

It turned out that parts were no longer available to repair the unit so I was given several options including replacing the entire oven with a similar KithenAid product, or accepting cash instead. I inquired about the amount of the cash option, fully expecting to be offered a few hundred dollars that would take into affect the depreciated value of my 20-year-old oven. I was pleasantly surprised to learn that the company would send me $2,714 which they said would be the cost of the KitchenAid appliance, plus delivery, plus installation.

That $2,714 check sold me on the company and the value of continuing to renew my policy.
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Old 03-11-2013, 04:43 PM
 
1,026 posts, read 1,573,368 times
Reputation: 1209
I have Old Republic on two of my rentals as well as a friend's rental. We have had claims for hot water heater repair and also Refrigerator repair (replaced freon). They paid all the claims. On the hot water heater they were out the same day to do the fix. I will say though, before I had Old Republic I had Alliance Home Warranty (Now called something else? )for 3 yrs and had claims for pool heater, microwave, airconditioner, Refrigerator (ice maker), gas dryer and all claims were paid without a fuss. My rates did not go up subsequent years.

I do recommend buying the upgrade which covers the ice maker and Laundry equipment. I changed to Old Republic strictly for price. I cannot vouch for what Alliance does now since they changed their name.
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Old 03-11-2013, 10:05 PM
 
Location: Las Vegas, Nevada
12,686 posts, read 36,223,906 times
Reputation: 5516
This is good to know. I need to get one a'them there things too.
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Old 03-11-2013, 10:54 PM
 
Location: SoCal
681 posts, read 2,790,330 times
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I have Old Republic for all of my rentals and personal home. I've had no issues with them paying out on any of my claims.

Although their coverage says they would pay for replacement of certain items with contractor grade items (ie very cheap), they still paid for upgraded kitchen faucet and also my garage spring which is sealed and considered a premium structure. They could have just said they'll replace it with a standard spring but they didn't ... all in all, I am happy with Old Republic.
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Old 03-12-2013, 11:33 AM
 
Location: Las Vegas
687 posts, read 4,397,819 times
Reputation: 483
Whatever you do if you have a home warranty, dont let them touch your air conditioner or furnace. They use the lowest bid contractors and you usually end up with either a nightmare install, or shoddy repair work!
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Old 03-13-2013, 01:41 AM
 
Location: Las Vegas, Nevada
12,686 posts, read 36,223,906 times
Reputation: 5516
Quote:
Originally Posted by tiger08 View Post
Whatever you do if you have a home warranty, dont let them touch your air conditioner or furnace. They use the lowest bid contractors and you usually end up with either a nightmare install, or shoddy repair work!
That would be the main reason you'd want a home warranty. Almost everything else is fairly cheap to replace.
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Old 03-13-2013, 11:32 AM
 
Location: Las Vegas
687 posts, read 4,397,819 times
Reputation: 483
Quote:
Originally Posted by Buzz123 View Post
That would be the main reason you'd want a home warranty. Almost everything else is fairly cheap to replace.
Wrong Buzz! Trust me on this, they destroy them.

If anyone is really interested, go to hvac-talk.com and do a home warranty search in the residential section, you will see the mess they make and the many nightmares people go through with them.

I have seen the repairs they do and the installs they have done and it isnt pretty, not to mention, anyhting they do wrong just contributes to a higher summer power bill.
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Old 03-13-2013, 11:39 AM
 
19 posts, read 28,940 times
Reputation: 32
I would say that's a good reason to select a provider that one has some trust in and has a record of screening and selecting competent contractors. Of course they are going to do the minimum amount to return functionality per the agreement, but that's a contractual expectation. Doing shoddy work is another matter and I would expect the company to stand behind their work (which has been my experience thus far albeit I haven't had HVAC work performed specifically in the past).
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Old 03-13-2013, 01:37 PM
 
Location: Paranoid State
13,044 posts, read 13,782,298 times
Reputation: 15837
I'm pleased with Old Republic Home Protection - Home Warranty Service. The one thing I didn't like was their offer to replace a high-end expensive ceiling fan with a "contractor grade" $80 ceiling fan. Everything else has been fine in 4 properties in 2 states.
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