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Old 05-03-2015, 09:16 AM
 
13,606 posts, read 10,992,773 times
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Has anyone else noticed that when Century Link digs up your neighborhood and starts trying to sell you their gig speed internet service , your formerly solid as a rock , Cox service starts giving you trouble??
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Old 05-03-2015, 09:26 AM
 
Location: North Las Vegas NV
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Is it the big white trucks that has Decatur Blvd down to 1 lane during the day?
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Old 05-03-2015, 09:30 AM
 
Location: Norfolk, VA
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Quote:
Originally Posted by NLVgal View Post
Has anyone else noticed that when Century Link digs up your neighborhood and starts trying to sell you their gig speed internet service , your formerly solid as a rock , Cox service starts giving you trouble??
That sounds about right. I thought that Cox had fiber in LV?
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Old 05-03-2015, 09:38 AM
 
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Originally Posted by goofy328 View Post
That sounds about right. I thought that Cox had fiber in LV?
They do. Quite a large ring paid for ten tears ago by SDMI and CCSD who were their first high speed data customers. I've lived in two separate houses now where Century Link came in, and all of a sudden, the Cox fiber link goes wonky. Fiber is fussy, it doesn't like to be be bent too far.

I'm not saying that Century Link is accidentally bending Cox's cable while putting in their own infrastructure. Im just wondering if anyone else has experienced this?
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Old 05-03-2015, 09:41 AM
 
Location: Norfolk, VA
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Originally Posted by NLVgal View Post
I'm not saying that Century Link is accidentally bending Cox's cable while putting in their own infrastructure. Im just wondering if anyone else has experienced this?
No I'm saying that fiber should be able to handle the disruption in bandwidth, if that is what's going on. Have you spoken with Cox's technical support about this?
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Old 05-03-2015, 09:43 AM
 
13,606 posts, read 10,992,773 times
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Quote:
Originally Posted by goofy328 View Post
No I'm saying that fiber should be able to handle the disruption in bandwidth, if that is what's going on. Have you spoken with Cox's technical support about this?
You're not reading between the lines.

I've worked with Cox for many years.
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Old 05-03-2015, 09:53 AM
 
Location: Norfolk, VA
6,502 posts, read 6,592,185 times
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Originally Posted by NLVgal View Post
You're not reading between the lines.

I've worked with Cox for many years.
I used to work at Cox as a TSR. I am (reading between the lines), but I wasn't going to humor that implied part of the argument but it would not surprise me if they are sabotaging your connection, if that is indeed what you are getting at. That is why I asked the question to see how their TSR explained it to you, if you did call, to cover themselves and the company, because that does sound suspect to me.

If that is not what you are inferring then I am truly am asking what you're getting at.
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Old 05-03-2015, 11:02 AM
 
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I would think Cox would be all over them like flies on dog <redacted> if anyone was screwing with their infrastructure. I also think it would be immediately obvious.
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Old 05-03-2015, 11:14 AM
 
12,973 posts, read 13,528,551 times
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Quote:
Originally Posted by NLVgal View Post
They do. Quite a large ring paid for ten tears ago by SDMI and CCSD who were their first high speed data customers. I've lived in two separate houses now where Century Link came in, and all of a sudden, the Cox fiber link goes wonky. Fiber is fussy, it doesn't like to be be bent too far.

I'm not saying that Century Link is accidentally bending Cox's cable while putting in their own infrastructure. Im just wondering if anyone else has experienced this?
The Cox weak link is the copper to the house. About every 6 or 7 years Cox comes in and cuts a couple of inches off the coax at the distribution box, resets everything and we are set for another five years or more.

The actual fiber is pretty much self detecting and would pick up a fault in an instant. So any messing around would have to occur at the copper end. I believe the Cox boxes report SNR and such to the system.

So more likely coincidence than anything else.
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Old 05-03-2015, 11:24 AM
EA
 
Location: Las Vegas
6,781 posts, read 5,776,216 times
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More problems include the wiring in your house, the equipment, heat, and poor technicians.
I have seen guys grab one wire, in the under ground vaults, to pull up the tap, to get at the particular line they are after. Grabbing that line like that will damage the connections.
The heat kills wires here. I saw so many melted wires (the insulation I should say) it's not funny.
As mentioned above, the slight change in the fiber can trigger something in your modem and slow it down. There's so many variables it's crazy.

The cox boxes can report snr to the system BUT only if someone is looking.

It is probably coincidental, but no despicable act surprises me in the business world.
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