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As much as we love to hate LI utilities on this forum, I was pleasantly surprised late last night when a National Grid repair guy showed up within a half hour after we reported a very faint smell of gas in our laundry room. I guess he should be there asap with something as dangerous as gas, but it was one time where the system worked as it should. Kudos to National Grid for this one.
I've had 2 gas leaks in the past 3 years..one inside my home and the other outside of my home. Both times they came over quickly. I would think they have no choice being it can cause an explosion. I do commend the guy who came over for the first leak when it was in the house. My son was 5 mos and it was winter time and when he came over, we knew where the leak was coming from in the basement and he said he was unable to do anything in the house and would have to shut everything off until we got a plumber to come bye...but when he saw we had an infant, he went down and repaired it for us. National Grid workers are not supposed to fix any leaks inside the home..that's up to a plumber! So b/c he had a kind heart after seeing my son as a baby, he fixed the pipe for us! Of course we tipped him and were so appreciative of his help b/c we didn't have to lose our heat and wait for a plumber. There are still a few good people out there! I think they are required to fix any leaks outside. They did that when we called them about the leak coming from the gas meter.
I would also like to offer kudos to the plumber who came to hook up the dryer today, but the $300 tab for installing a hose sort of dampened my enthusiasm. On the other hand, fooling around with natural gas isn't exactly a DIY job.
If a gas leak or a gas odor is called in the utility is required by PSC regulations to respond within 60 minutes. For National Grid the response time is normally no more than 30 minutes in the majority of cases. This is true for the National Grid service area for Long Island, New York City (Brooklyn, Staten Island) and Upstate NY as well.
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for installing a hose sort of dampened my enthusiasm. On the other hand, fooling around with natural gas isn't exactly a DIY job.
