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Old 03-08-2010, 08:09 PM
 
93 posts, read 228,120 times
Reputation: 22

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If you call Cablevision about the fiasco yesterday (no abc, unable to get the free on demand movie offer), they will credit your account $10.

They are only doing this for people that call in to complain.

Surprised this has not already been posted.
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Old 03-08-2010, 08:49 PM
 
7,658 posts, read 17,818,180 times
Reputation: 1310
thanks
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Old 03-09-2010, 07:55 AM
 
721 posts, read 1,431,594 times
Reputation: 483
I called and they said they were not offering a credit?
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Old 03-09-2010, 08:05 AM
 
99 posts, read 253,618 times
Reputation: 34
Quote:
Originally Posted by redrunner+2 View Post
I called and they said they were not offering a credit?

Well if you call up and say I hear you are giving a $10 credit of course they are not going to. Basically what probably happened is the CSRs were directed to give a $10 credit if someone was really pissed off or going to cancel or something. If cablevision gave everyone a $10 credit it would cost them 30 million.
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Old 03-09-2010, 08:11 AM
 
Location: Long Island
311 posts, read 946,623 times
Reputation: 308
I got a $10 credit.

We have 2 boxes. When they offered the free movies, my wife and I each tried to get a movie (she wanted to see My Sister's Keeper, and I wanted to watch Moon). We were unable to get them on Sunday night.

Yesterday I called and explained to them what happened. They were only going to offer a credit for one, but I pointed out how long I have been a customer and get the top package, so the women gave me credit for 2 movies...which we watched last night.
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Old 03-09-2010, 08:30 AM
 
Location: East Northport
3,351 posts, read 9,040,546 times
Reputation: 1325
I got mine. It's not often that you get something for free from Cablevision.
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Old 03-09-2010, 11:05 AM
 
721 posts, read 1,431,594 times
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I'm not an idiot. I didn't say I heard you were giving away a credit. I said I missed out on the red carpet and I didn't even get the email for the free movie either! She CSR was basically like go f yourself.
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Old 03-09-2010, 11:24 AM
 
1,615 posts, read 3,365,468 times
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Quote:
Originally Posted by redrunner+2 View Post
I'm not an idiot. I didn't say I heard you were giving away a credit. I said I missed out on the red carpet and I didn't even get the email for the free movie either! She CSR was basically like go f yourself.
yep. CSR was a jerk so I advised that I was going to pursue another cable company if I didn't speak to a supervisor. (I was courteous). I was transferred to disconnect, put on hold, then rewarded 10 bucks to use towards movies or my bill. The guy was polite and explained that the system was overloaded and customers would be compensated.
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Old 03-09-2010, 11:49 AM
 
721 posts, read 1,431,594 times
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Thank you! I was totally polite and the CSR was rude. My husband did want to watch "the hurt locker" too but the box just froze. CSR said she had no record of the order and then my kid was screaming and I said forget it.

I actuall just got something from Fios offering $79 for the triple play with no contract so I might just switch.
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Old 03-09-2010, 01:27 PM
 
12,220 posts, read 15,912,374 times
Reputation: 7914
Quote:
Originally Posted by redrunner+2 View Post
Thank you! I was totally polite and the CSR was rude. My husband did want to watch "the hurt locker" too but the box just froze. CSR said she had no record of the order and then my kid was screaming and I said forget it.

I actuall just got something from Fios offering $79 for the triple play with no contract so I might just switch.
Read that fine print to that- i guarantee there's a catch.
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