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Old 05-19-2017, 11:21 AM
2,010 posts, read 892,220 times
Reputation: 2335


Hi All,

Have any RCN customers been quoted prices and then been charged another month to month. I got a deal through them and the first month was sent a bill for that deal. The following months it went to another ($20+) price. I called twice and they fixed said price. got 4 consecutive bills for the $48 i was quoted, paid them all in good standing. This month i log in to pay my bill and it says I owe $160. I called and inquired. They told me that i never payed my full bills and they were charging me retro for the past bills. I look at my online statement and low and behold.. the pricing was actually CHANGED! to the higher amount.
What can be done about this? this seems like an illegal practice?
Spoke to a rep and they said they would get it fixed. which means this is the 3rd month in 6 months service i had to dispute higher charges.
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