Rant on... I was looking at the TSP website Tuesday morning with spouse looking over my shoulder, and it plainly showed her as 'not a beneficiary'. Because I hadn't designated her as one, since they very clearly state in myriad places on the website and in booklets that it's not necessary because they pay 'by law' unless
otherwise designated. Let's just say she wasn't as confident as I was that everything was fine.
So I designated her, and now she shows as the 100% only beneficiary... which she already was by default.
Several minutes afterward, I got an email 'from TSP' wanting me to verify the changes that I'd made
to my contact information. Well, damnit, I didn't make changes to my contact information... I designated a beneficiary... which is a completely different operation.
So this morning I logged in just to make SURE my contact information hadn't changed. And then I tried to send a message through the secure mailbox (to tell them the website is horrible)... which isn't an option. So I tried to figure out how to contact them some way other then calling, and the only piece of the 'customer service' action page that actually does anything other than spin is 'upload documents'.
All this to say, again, that whoever designed this website should be ashamed. Without question, it is the single worst site I deal with as a retiree. I do feel a wee bit better after all this typing.