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Old 09-14-2010, 09:44 AM
 
108 posts, read 508,634 times
Reputation: 88

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If you've read any of my posts, I've been living in Limbo Land, waiting for my settlement. Was supposed to happen 8/27, then 8/30, then 9/10, then 9/15. So yesterday I was told the only item left to be signed off on was the quality assurance review of the appraisal and that it should be no problem. Closing Wednesday. Today I'm told that QA saw some discrepancies in the appraisal. No projected closing. My lease is up...um...TOMORROW! I was supposed to be out by end of August but the landlord agreed to extend it. When I was assured we would close no later than 9/10, I extended it to the 15th, thinking that would give me plenty of time. I'll have to extend it again, but I'm not even sure what date to give them. And they will not extend it any further than the end of September. Frustration is at an all-time high and I can feel the ulcers developing.
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Old 09-14-2010, 09:51 AM
 
Location: Plano, Texas
1,673 posts, read 7,016,839 times
Reputation: 697
Sorry to hear about your problems. Are you working with a direct bank or broker?
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Old 09-14-2010, 10:16 AM
 
108 posts, read 508,634 times
Reputation: 88
Direct bank. Recommended to me by the closing attorney at my law firm. Figured that was a safe bet. Customer service has been terrible.
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Old 09-14-2010, 10:29 AM
 
Location: Plano, Texas
1,673 posts, read 7,016,839 times
Reputation: 697
I would have guessed direct bank. Brokers can usually provide better service but hind sight is 20/20.

A friend of mine works for Bank of America. They are required to lock all loans on 90days as it is taking them that long to close loans. I get all of my clients loans closed inside of 30 days.
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Old 09-17-2010, 02:00 PM
 
Location: West Orange, NJ
12,546 posts, read 21,395,557 times
Reputation: 3730
i closed with BAC. What a process. They don't have enough people to process their documentation. The rep in NC flat out told me. She was working 60 hours a week, and they still couldn't close in 60 days. They pushed us down to the wire and asked me for the same documents multiple times. It was frustrating but i guess relatively ok.
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Old 09-17-2010, 07:27 PM
 
Location: MID ATLANTIC
8,674 posts, read 22,905,462 times
Reputation: 10512
The big box banks are a mess.....you're competing with their modifications taking place, even though they are different departments, it's just the same personnel re-shuffled. Not much hiring for the workload. Not all banks are this way. The smaller, regional banks have the best of both worlds. They approve and close in their own names (without prior investor approval) and they can broker (investor approves and closes loan. In both instances, they can be very competitve.

Last edited by SmartMoney; 09-17-2010 at 07:36 PM..
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Old 09-19-2010, 08:41 PM
 
139 posts, read 831,689 times
Reputation: 51
Yea... it is a sad world out there right now. To make things worse, many, many loan officers at banks have no training, real estate license, or experience. So getting answers from them is horrible. A lot of people say brokers are bad because they have no control over their loans... which, is partially true. But at least (in CA anyway), they have some RE experience and the only way theyre getting paid is making sure the loan goes through!
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