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Old 07-21-2021, 06:18 PM
 
20 posts, read 14,870 times
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Quote:
Originally Posted by mononkeneo View Post
Yup - this is a monthly charge that gets added to your actual usage. I live in a townhouse complex (about 100 units) and spoke with our neighbor that she's also getting charged the same fixed amount every month. Not sure if it's the same for all regions in Scotch Plains. I tried asking the rep to see if it has to do with the structure of the complex or what service they provide to charge such absurd fee but couldn't get an explanation. Got the house about a month ago and didn't even actually move in yet - it was only the cleaning lady that came by and I'm paying $160 in total!

It makes sense if the service charge correlates with the actual usage (i.e. the more you use the more the service charge is).

Trying to get general consensus about this fixed charge before making a complaint with the NJ Board of Public Utilities.
I live in Fanwood, just bought a home back in March. Looking at my AW bill I don’t see any flat fee, just water usage. There’s a Facebook group you can join, Scotch Plains-Fanwood Community. I would suggest you join and ask the locals. Doubt that service fee is normal, might be due to you living in a townhouse complex.

Last edited by DaFifthLetter175; 07-21-2021 at 06:26 PM..
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Old 07-22-2021, 01:23 PM
 
Location: East of Seattle since 1992, originally from SF Bay Area
39,367 posts, read 70,636,382 times
Reputation: 47711
I have been in the water business in two states over about 30 years. A flat service charge is always included to cover the fixed costs that are not associated with delivering the water, including meter reading, running and maintaining the billing system, sending out the bills, processing the payments, maintaining the filter and pumping plants, repairing the pipelines in the streets and more. We currently charge $35/month for that here, while where I worked before in the Bay Area CA it's now $28.98 for a residential 5/8" meter, more for larger meters, and $57.96 for a typical residential two-month bill.

Your $149 is excessive if it's every bill, but it may include a one-time service charge for opening the account that is only on the first bill. The person you spoke to is incompetent, and one of the first things the customer service people are taught is to explain the water bill in detail. I would suggest calling again and if the person can't explain it, ask for his/her supervisor.
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Old 07-27-2021, 09:56 PM
 
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I'm in West Orange (NJ American Water Short Hills system) and the fixed charge is $18.50/month. $149 is crazy.
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Old 09-13-2021, 08:08 AM
 
1 posts, read 122 times
Reputation: 10
curious as to whether there is confirmation from Scotch Plains residents with the service charge of $149 a month accurate.
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Old 09-14-2021, 06:31 AM
 
1,537 posts, read 3,411,231 times
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I live in a neighboring town, in a large house, and my monthly service charge is $27.77 (and we use a lot of water because of our family size and the total bill only pushes $100)
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