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This is similar to what happened to Duane Reade. Back in the 80's they had a store on Bway and 57th. It was fantastic. You always saw people walking around with Duane Reade shopping bags. If they had 10 cash registers, they had 10 cashiers. Now, their stores are crap. God help you if you need a shopping bag and they'll have 5 registers, but only one cashier.
Fairway employee's are bottom of the barrel in terms of retail. No customer service training whatsoever and completely unprofessional.
I'm fairly certain that their employment model is based upon hiring ex-cons and halfway house work release people.
At least their retail concept and marketing is pretty decent, but I think they are losing a lot of consumers because people are genuinely scared of their retail staff.
Fairway employee's are bottom of the barrel in terms of retail. No customer service training whatsoever and completely unprofessional.
I'm fairly certain that their employment model is based upon hiring ex-cons and halfway house work release people.
At least their retail concept and marketing is pretty decent, but I think they are losing a lot of consumers because people are genuinely scared of their retail staff.
Whatdaya expect?
Quite honestly don't think any supermarket in NYC has the best and brightest of what NYC has to offer employment wise. Will give you some individual cashiers and others are better than others, but on average I've found the "I'm here, it's a paycheck" attitude.
You walk into most places and it seems like high school... Workers on their phones, chatting (and or making hooking up plans) with each other, or whatever.
This is similar to what happened to Duane Reade. Back in the 80's they had a store on Bway and 57th. It was fantastic. You always saw people walking around with Duane Reade shopping bags. If they had 10 cash registers, they had 10 cashiers. Now, their stores are crap. God help you if you need a shopping bag and they'll have 5 registers, but only one cashier.
Completely forgot about the Duane Reade shopping bag. I remember it had a plastic handle which you could snap shut.
The UES Fairway does a LOT better business than the UES Whole Foods.
I would miss their coffee and their loose steel cut oats (at $1.49 a terrific bargain.) But for food staples, both stores are out of my league (way overpriced.)
Quote:
I'm fairly certain that their employment model is based upon hiring ex-cons and halfway house work release people.
Somebody has to hire them...you cannot toss them into ovens or support them in recidivist prisons, aka concentration camps, for a lifetime.
Last edited by Kefir King; 02-24-2016 at 06:40 AM..
The UES Fairway does a LOT better business than the UES Whole Foods.
I would miss their coffee and their loose steel cut oats (at $1.49 a terrific bargain.) But for food staples, both stores are out of my league (way overpriced.)
Somebody has to hire them...you cannot toss them into ovens or support them in recidivist prisons, aka concentration camps, for a lifetime.
However retail in much about perception of customer service. If employees seem less than motivated and or helpful it can kill repeat business.
Will give you in general most supermarkets/shops in Manhattan do not have great help.
The UES Fairway does a LOT better business than the UES Whole Foods.
I would miss their coffee and their loose steel cut oats (at $1.49 a terrific bargain.) But for food staples, both stores are out of my league (way overpriced.)
Somebody has to hire them...you cannot toss them into ovens or support them in recidivist prisons, aka concentration camps, for a lifetime.
At least two reasons come to mind why UES Fairway *may* be doing better than WFs.
First the former for all its faults is more of a general type supermarket than the latter. Next in terms of prices Fairway tends to be lower than WF which for the part of UES east of Lexington or Third (Yorkville) probably makes a difference.
When you come down to it both Fairway and WF offer pretty much the same items (ready made foods, organics, produce, etc....) so the choice often comes down to what one wants and or can afford.
Fairway has bulk items like oatmeal which IIRC WF does not. Can also get those huge jugs of vinegar and other staples at FW.
Quite honestly where both shine are their meats/poultry departments. The local places (Key Food, Associated, and Grosstides) are more miss than hit in that area. DAG can be good but their prices aren't the best. Also that store on Lexington is always crowded and rather disorganized.
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I remember it had a plastic handle which you could snap shut.
