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Old 09-10-2011, 08:22 AM
 
69 posts, read 211,322 times
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My sump pump gave out and flooded my basement. I've since replaced the pump but I'm wondering if anyone has experience with the different water damage companies out there (servpro, etc)?

I'm dealing with long wait lists regardless so I'd rather use a reputable company.

Thanks for your input!
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Old 09-10-2011, 08:23 AM
 
12,173 posts, read 14,196,919 times
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I know people that have used both (ServPro and ServiceMaster).

My friend's basement flooded and she called yesterday to get them out but they told her it was a 1-week wait time (and yet told her that within 3 days mold sets in to the carpet). So she ripped out all her carpet last night and has set up fans and dehumidifers to dry out the concrete slab and get the humidity out.
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Old 09-10-2011, 09:02 AM
 
69 posts, read 211,322 times
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Thanks for the response! I've started ripping up carpet. Hopefully I can find a dehumidifier and fans.........finding a replacement sump pump was survival of the fittest! Good thing I have a killer right hook! ; )
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Old 09-10-2011, 05:44 PM
 
Location: Richmond va
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I have no experience with this but I just wanted to say I am sorry you have to go through this.. sounds like a big mess
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Old 09-10-2011, 06:04 PM
 
493 posts, read 1,115,293 times
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Looks like you've done the right thing. Don't want to have moldy wet carpet lay around your house too long.

I would also file a claim with your insurance company. They'll deny it (of course) but maybe you can bully them into paying part of the damages for rug replacement etc. Threaten to go to another insurance company, tell them you've been with them for x amount years, blah blah blah.

Do you have a home warranty. Sometimes failed sump pumps are covered under these warranties.

Maybe look into a back up battery powered pump after things quiet down.
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Old 09-11-2011, 12:38 PM
 
69 posts, read 211,322 times
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Thanks for the ideas! I fortunately paid for an extra rider that covered backed up plumbing and/or sewage. Turns out the Sump Pump is included! So, I just have to negotiate what they will repair. It turns out there was so much saturation under the house that some of the concrete slab cracked and water seeped up through the floor.

This is not going to be pretty. A couple of walls will need to be taken down replaced and I'll have to work on the grading of our yard.

Still waiting on a call from the water damage companies.....1 week is likely the real wait time!
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Old 09-11-2011, 07:10 PM
 
Location: Northern Virginia
274 posts, read 667,431 times
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So sorry that you have to go through this! I've had good success w/ServPro Chantilly. I have to believe that they've been busy as well, but I also know that they are VERY quick (nimble). I've used them a few times for buyers that had condo pipe damage or smoke smells, and would not hesitate to recommend them.

an extra rider that covered backed up plumbing and/or sewage. Turns out the Sump Pump is included! So, I just have to negotiate what they will repair. It turns out there was so much saturation under the house that some of the concrete slab cracked and water seeped up through the floor.

This is not going to be pretty. A couple of walls will need to be taken down replaced and I'll have to work on the grading of our yard.

Still waiting on a call from the water damage companies.....1 week is likely the real wait time![/quote]
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Old 06-27-2012, 11:01 AM
 
1 posts, read 1,021 times
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You Should call Dalworth Restoration or visit their website. [url=http://www.dalworthrestoration.com]Fire and Water Damage Restoration Dallas | Dalworth Restoration[/url] they specialize in basement refinishing, replacement of sump pumps and provide free consultations.
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