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Old 09-16-2011, 01:28 PM
 
1 posts, read 1,025 times
Reputation: 10

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We have saved money with direct buy on things like granite, marble, cabinets, appliances, etc. However, the Direct Buy in Chantilly is a nightmare to deal with. We are having to work harder for and wait longer for the items we are buying. There is NO customer service. If you screw up your order, you are screwed. And it takes a long time to get things delivered. With that said, we are saving a heck of a lot of money on our remodel. I really can't stand them and i can't wait to be done with them when we finish the house. But again, we are truly saving money on these large renovation purchases.
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Old 09-17-2011, 06:28 AM
 
361 posts, read 739,793 times
Reputation: 506
Awful business model, with so many unhappy customers.
Sounds like they make their money from non-cancellable "memberships"...
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Old 09-17-2011, 06:00 PM
 
221 posts, read 439,513 times
Reputation: 90
HEY GUYS LOOK AT MY NEW KITCHEN THAT I GOT 75%!!!!

My cabinets are defected with mismatched woods!
My oven is still sitting in a warehouse in New Mexico!
My fixtures don't match!
I bought my granite counter tops without even seeing them!
And they look like crap!!!

OMG ITS SUCH A GREAT DEAL. IM GETTING THE BEST WOOOO
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