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One of my biggest peeves, especially when there's something I need to get done but can't because I have to wait for someone to call me back with information.
I’ve been calling daily and waiting for a return call from a person about billing and payments for services for the past five days now. I call, leave a message, and no reply. I repeat this each day and today I’m going to their office for a meeting over this issue. All they need to do is return the call!
Any company I do business with has three days and one opportunity to return my call. After 3 days I find someone else that provides that product or service. If it's a customer service issue I start a search for VP's, President or members of Board of Directors and start what I call my shotgun policy. If you call and send e-mail to enough people you will get an answer. Don't make me mad, you wouldn't like me when I'm mad.
Oh, I am so in agreement on this one. Why do people say they're going to call back unless they really mean to do so?
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