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Old 10-10-2008, 10:58 PM
 
Location: Moved to town. Miss 'my' woods and critters.
25,464 posts, read 13,139,570 times
Reputation: 31744

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All I really want is for the person to :

#1...Listen to me

#2...If you don't know, don't act like you do, find someone that does know

#3...Be polite and don't be rushed

I have been a waitress, Realtor, and a door to door salesperson as well as a grocery store clerk when I was 12 yrs. old. The owner of that store taught me so very much. He was a true mentor.
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Old 10-10-2008, 11:58 PM
 
Location: Looking over your shoulder
31,304 posts, read 31,528,869 times
Reputation: 84454
I’ve worked in the service industry in my profession for many years and the customers were happy with the installation or repair work that needed to be done.

I generally told customers what I was going to do, how I would do it, how long it would take, and how much it would cost. Answer any questions they had and insured that they were comfortable with what I was going to do. I would never attempt anything that I wouldn’t do in my own home, office or company. If I had high standards of craftsmanship then I believed that they wouldn’t find fault with the work when completed.

If there was a question about something ~ I either fixed or adjusted it to their liking. I always felt that they were the boss and I provided the respect and communications with them so that they never had to call my supervisor.

I worked thirty-nine and a half years with a number of different supervisors and never did I have a customer complaint filed with the companies or within the departments.
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Old 10-11-2008, 12:09 AM
 
Location: Looking over your shoulder
31,304 posts, read 31,528,869 times
Reputation: 84454
Lightbulb a little note

I love good service when dining out and always if the waitress or waiter provides it I will acknowledge it in writing. When the bill comes and I pay by credit card, I write a little note of how much I enjoyed the “great service and food” on the receipt. I know that the manager will read it at the end of the night when he is totaling up for the day.

Can’t tell you how many smiles the waiter or waitress gives me when they pickup the signed receipt as they clear the table. A good tip always helps!
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Old 10-11-2008, 06:26 AM
 
378 posts, read 596,634 times
Reputation: 147
I think good customer service is when there's living human beings to talk to over the phone to help you. I realize a lot of companies aren't staffed enough or don't have enough money for this, but it'd be nice to actually get help with a product you buy from a group.
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Old 10-11-2008, 11:24 PM
 
Location: NH
641 posts, read 2,305,364 times
Reputation: 368
Be fast, i know u dont like ur job and u dont gotta be nice, just give me the stuff and ill roll out
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Old 10-11-2008, 11:35 PM
 
Location: Land of 10000 Lakes +
5,553 posts, read 6,505,560 times
Reputation: 8567
Quote:
Originally Posted by gizmobizmo View Post
We all have our own ideas of what contitutes good or bad Customer Service.
When I get truly outstanding customer service, I compliment the person or praise them to their supervisor. I also don't hestitate to report very poor customer service. Some folks just don't seem to realize that they have poor CS skills and how it affects their customers.

What do you consider to be GOOD Customer Service?

FRIENDLY AND FAST!

Will good or bad service dictate whether you continue to patronize that place of business or do you let $$$$ decide.
Service means more to me than $.
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