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View Poll Results: When I Want To Upgrade My Home, I Turn to...
Lowe's 30 45.45%
Home Depot 11 16.67%
I Like Them Both Roughly the Same 17 25.76%
I Prefer to Shop at Mom-and-Pop Stores 8 12.12%
Voters: 66. You may not vote on this poll

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Old 05-09-2007, 11:07 AM
 
Location: Marshall-Shadeland, Pittsburgh, PA
31,586 posts, read 71,723,190 times
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This is the first in a series of polls that I hope will spark a lively debate for we shopaholics and the rationale behind our purchase decisions. Please vote and then post a reply explaining why you chose the option you did. Thanks!
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Old 05-09-2007, 11:12 AM
 
Location: STL
1,093 posts, read 3,637,069 times
Reputation: 593
I voted for Lowe's
I am happier with the customer service I receive there than when I go to Home Depot.
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Old 05-09-2007, 11:15 AM
 
Location: Lots of sun and palm trees with occasional hurricane :)
8,293 posts, read 15,399,270 times
Reputation: 7018
Same as Popsrock here. Voted Lowe's.

BUT...... I have to go way out of my way to get to a Lowe's, and I have several Home Depots not so far out so, whereas I would PREFER Lowe's because I do like it better when I have gone way out there, I usually end up in Home Depot!
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Old 05-09-2007, 11:15 AM
 
Location: Marshall-Shadeland, Pittsburgh, PA
31,586 posts, read 71,723,190 times
Reputation: 17356
Quote:
Originally Posted by poprocksncoke View Post
I voted for Lowe's
I am happier with the customer service I receive there than when I go to Home Depot.
I've worked at Lowe's now for the past two years (don't let that influence any of your votes!), and I find customer service, in my area at least, to be about the same in both stores. What I can tell you though is that we all try to help our customers, but during peak hours the ratio of customers to associates is just simply too high to make a positive impression on everyone. I'm especially dreading working in the garden center this upcoming Memorial Day weekend. I like helping people on a one-to-one basis, not a ten-to-one, so perhaps I should look into applying at a local mom-and-pop garden center.
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Old 05-09-2007, 11:17 AM
 
Location: STL
1,093 posts, read 3,637,069 times
Reputation: 593
Quote:
Originally Posted by ScrantonWilkesBarre View Post
I've worked at Lowe's now for the past two years (don't let that influence any of your votes!), and I find customer service, in my area at least, to be about the same in both stores. What I can tell you though is that we all try to help our customers, but during peak hours the ratio of customers to associates is just simply too high to make a positive impression on everyone. I'm especially dreading working in the garden center this upcoming Memorial Day weekend. I like helping people on a one-to-one basis, not a ten-to-one, so perhaps I should look into applying at a local mom-and-pop garden center.
I have been in Home Depot and been talked down to many times.
I don't like that.. and it has never happened at Lowe's
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Old 05-09-2007, 11:22 AM
 
13,636 posts, read 22,968,935 times
Reputation: 18521
Smile Look out Lowes, here I come!

I checked Lowes, because that is our only choice. I would rather spend an afternoon at Lowes than shopping for a new outfit. I just love it. First I browse the lighting, then the wallpaper and home decor, then flooring then.......During the outdoor months I hardly ever go inside because then I spend hours in the garden center.I wonder sometimes why no one likes to go shopping with me
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Old 05-09-2007, 11:23 AM
 
Location: Northern California
3,700 posts, read 13,896,671 times
Reputation: 1893
Lowe's - even though I have to drive out of my way to get to one
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Old 05-09-2007, 11:26 AM
 
Location: Marshall-Shadeland, Pittsburgh, PA
31,586 posts, read 71,723,190 times
Reputation: 17356
Quote:
Originally Posted by poprocksncoke View Post
I have been in Home Depot and been talked down to many times.
I don't like that.. and it has never happened at Lowe's
We have a very good on-going training program in place via a program called the "Lowe's Learning Center" on the computers in our training room. We all can set up our own personalized "learning plans" and enroll in just about any course we which. Each course takes roughly ten minutes, usually has hands-on scenarios, and is finished with a brief quiz to test what we have learned. Hell, before I took those tests I didn't even know the difference between an annual and a perennial! Now I can tell people how to build a decorative retaining wall using our 12" CastleWall bricks. I'd imagine Home Depot might have similar programs, but I don't know how much their employees utilize them.

I'm still only in my first month at the garden center (after two years as a cart grunt), but I'm learning so much. I can't wait to test my own expertise this Mother's Day when I plan to surprise my mother by adding a new landscaping area to the hillside in our front lawn with a wooden lighthouse figurine, ground cover, assorted perennials, some decorative retaining wall blocks and edgers, and hopefully some blue mulch to give the lighthouse the appearance of being on the water's edge (if I can find any blue mulch around here!)
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Old 05-09-2007, 11:28 AM
 
Location: STL
1,093 posts, read 3,637,069 times
Reputation: 593
Quote:
Originally Posted by ScrantonWilkesBarre View Post
We have a very good on-going training program in place via a program called the "Lowe's Learning Center" on the computers in our training room. We all can set up our own personalized "learning plans" and enroll in just about any course we which. Each course takes roughly ten minutes, usually has hands-on scenarios, and is finished with a brief quiz to test what we have learned. Hell, before I took those tests I didn't even know the difference between an annual and a perennial! Now I can tell people how to build a decorative retaining wall using our 12" CastleWall bricks. I'd imagine Home Depot might have similar programs, but I don't know how much their employees utilize them.

I'm still only in my first month at the garden center (after two years as a cart grunt), but I'm learning so much. I can't wait to test my own expertise this Mother's Day when I plan to surprise my mother by adding a new landscaping area to the hillside in our front lawn with a wooden lighthouse figurine, ground cover, assorted perennials, some decorative retaining wall blocks and edgers, and hopefully some blue mulch to give the lighthouse the appearance of being on the water's edge (if I can find any blue mulch around here!)
WOW!!
Hey, I am closing on a house next week, wanna come try uyour green thumb out on my backyard?!?! Yippie!!
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Old 05-09-2007, 11:31 AM
 
Location: Marshall-Shadeland, Pittsburgh, PA
31,586 posts, read 71,723,190 times
Reputation: 17356
Quote:
Originally Posted by poprocksncoke View Post
WOW!!
Hey, I am closing on a house next week, wanna come try uyour green thumb out on my backyard?!?! Yippie!!
Gimme plane tickets to St. Louis and a blank check to spend at the garden center, and I'll see what I can whip up!
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