Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
I have Chase CC and have NEVER had a problem actually the exact opposite they have always be great even after our CC number was stolen and used and when we had any disputes they always did a great job. Please explain what you are talking about in more detail.
That's interesting. When I had to challenge a fraudulent charge, Chase's representatives were extraordinarily unhelpful and basically uninterested. Chase's card is in the safe deposit box now - available unused credit is good for the credit score, and I can use them for that. Because I'd rather French-kiss a skunk than use any service of Chase's ever again.
They now have supervisors to close card accounts when customers call in for help. This is because its easier, faster talk time (or they can hang up when you have a question too) and lousy customer service.
I could care less, I have never used their card. However as former Sr Ops manager for a similar bank I can say this is VERY POOR CUSTOMER SERVICE.
Do you still have a pension or other financial stake in a competitor of Chase?
How do you know they have very poor customer service? I mean do you have any industry surveys or are we just to take anecdotal information of a huge bank that is of course going to have some dissatisfied customers?
I mean, I wouldn't verbally steer people away from buying a Ford, Volvo etc. unless I had something solid to back it up beyond some blog about how Ford sucks.
Location: Democratic Peoples Republic of Redneckistan
11,078 posts, read 15,082,780 times
Reputation: 3937
Quote:
Originally Posted by dreamofmonterey
Apparently, Chase has established a policy where they send away people who aren’t happy with their service. There is no attempt to rectify the situation. They just want you, the problem, to get lost.
Why waste their time keeping someone happy? There are plenty of other customers to rip off on both ends of banking (low savings interest rates and high borrowing interest rates).
With this situation in mind, boycott Chase. It is the customer that comes first, and if they are too lazy to give good service, then they don’t deserve to have any customers, plain and simple.
Capitalism works when customers speak out.
I boycotted ALL banks and credit card companies about 10 years ago and do not intend to ever use them for anything more than I do now...small checking account and a savings account for my kid's college.
I'm not ever the guy holding you up in line while using a credit card for a pack of smokes....I actually hate that guy
They now have supervisors to close card accounts when customers call in for help. This is because its easier, faster talk time (or they can hang up when you have a question too) and lousy customer service.
I could care less, I have never used their card. However as former Sr Ops manager for a similar bank I can say this is VERY POOR CUSTOMER SERVICE.
As a call center rep myself, I can see where they are coming from. Basically the card company is not willing to do something, that you the customer wants done. If you are going to stand pat and want that something and they aren't going to give it, it is not mutually beneifical for either party to keep at it. If you, the customer, aren't going to be happy with that company without that something, the company is giving you a chance to find another provider who is willing to give you what you want. Not saying it's right I just see where that sentiment comes from.
Apparently, Chase has established a policy where they send away people who aren’t happy with their service. There is no attempt to rectify the situation. They just want you, the problem, to get lost.
Why waste their time keeping someone happy? There are plenty of other customers to rip off on both ends of banking (low savings interest rates and high borrowing interest rates).
With this situation in mind, boycott Chase. It is the customer that comes first, and if they are too lazy to give good service, then they don’t deserve to have any customers, plain and simple.
Capitalism works when customers speak out.
Friends don't let friends join banks. Join a local credit union.The people at my CU, greet me by name, no charge checking, friendly people. Why WOULD I join a bank?
In an increasingly cashless society, how does doing the opposite translate into a solid business plan? On many, many occasions I have driven right past the "cash only" businesses because it's too much of a hassle for me to find an ATM just to get a bite to eat.
Cash-only businesses have a limited shelf life in the 21st Century.
And, ironically, since the big banks tend to have the most ATMs, you'll likely have to use one of their ATMs-and pay those fees-in this attempt to avoid those same big banks. It's not feasible to go completely card free in this cashless world
Friends don't let friends join banks. Join a local credit union.The people at my CU, greet me by name, no charge checking, friendly people. Why WOULD I join a bank?
As a call center rep myself, I can see where they are coming from. Basically the card company is not willing to do something, that you the customer wants done. If you are going to stand pat and want that something and they aren't going to give it, it is not mutually beneifical for either party to keep at it. If you, the customer, aren't going to be happy with that company without that something, the company is giving you a chance to find another provider who is willing to give you what you want. Not saying it's right I just see where that sentiment comes from.
Hey who are you to inject a modicum of reason into our rant?
Someone I know that operates a small biz with about 20 employees has actually had to ban a few customers over the years because they were absolutely impossible to deal with and abused his staff and other customers.
If I'm a big bank and I have a customer that is constantly calling about fraudulent charges, fees because their payment was late and so forth....yeah....I'd have to consider dropping them too.
I think the door swings both ways in that there are companies with poor service and then there are also an awful lot of jerks out there.
Please register to post and access all features of our very popular forum. It is free and quick. Over $68,000 in prizes has already been given out to active posters on our forum. Additional giveaways are planned.
Detailed information about all U.S. cities, counties, and zip codes on our site: City-data.com.
Please register to participate in our discussions with 2 million other members - it's free and quick! Some forums can only be seen by registered members. After you create your account, you'll be able to customize options and access all our 15,000 new posts/day with fewer ads.
